Manager

1 month ago

Cumming, United States Scenthound - Northeast Georgia Full time
Job DescriptionJob DescriptionWhy Work With Us?

At Scenthound, our employees are our most valuable asset, and our success is a direct result of their dedication and hard work. We pride ourselves on fostering an exceptional workplace culture that emphasizes teamwork, trust, respect, and a strong customer focus. Heres why youll love working with us:

  • Employee-Centric Culture: We believe in valuing and investing in our employees. Our low turnover rate is a testament to the positive and supportive environment we provide.
  • Fun and Drama-Free: Our workplace is fun-loving and drama-free, making it an enjoyable place to spend your workday.
  • Growth Opportunities: We offer a clear career growth path to leadership positions, ensuring that your professional development is always a priority.
  • Comprehensive Benefits: Enjoy competitive pay, medical, dental, and vision insurance, a profit-sharing plan, and paid time off.
  • Additional Perks: Receive a complimentary monthly service membership for your dog(s) and merit-based pay increases based on performance.
Join us at Scenthound, where we are not just revolutionizing dog grooming but also creating a supportive and enriching environment for our team members. We prioritize safety and well-being for both our dogs and our employees, and we are dedicated to inspiring the dog-human connection through our innovative approach to dog care.

About the Position:
The Manager is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. You will be the face of the brand, so if you enjoy dogs and working with people, this is the job for you. This opportunity has tremendous growth potential and the ideal candidate will lead our South Forsyth Center and could possibly rotate between all three of our locations.

This position requires:
  • Management Experience
  • Sales experience and confidence (membership sales are highly valued).
  • Customer service experience (retail, restaurant).
  • Computer/ Technology proficiency.
  • A passion for dogs and dog health & wellness
  • Reliable transportation.
  • Willingness to work in a smoke-free environment.
Who We Are Looking For:
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter
Manager is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover We are
looking for a HANDS-ON leader who can mange the day-to-day operations of the Scenter with emphasis on critical
KPIs that drive our business.

Tasks:
  • Drive membership sales through health and wellness education.
  • Drive key performance indicators average ticket price and rebook ratio through memberships, service.
  • add-ons, and retail sales.
  • Maintain a knowledgeable team that prioritizes dog wellness and safety.
  • Provide leadership, guidance, and mentorship for the Scenter employees.
  • Drive employee development through leadership, training, and performance reviews.
  • Uphold quality standards through hands-on participation, employee audits, and training.
  • Promptly and accurately communicate information from upper management to your team.
  • Identify when/ where help is needed and provide assistance to keep Scenter on schedule.
  • Create an environment conducive to teamwork, open communication, and Scenthound values.
  • Manage client expectations; Resolve customer concerns.
  • Ensure safety of dogs and team members at all times.
  • Adhere to Scenthound sanitary and cleaning practices.
Skills and Abilities:
  • Effective communication with team members and dog parents.
  • Confidence in selling services and products.
  • Leadership, coaching, mentorship.
  • Recruiting, hiring, and creating a happy and effective team.
  • Problem-solving.
  • Time-management ability to make an efficient schedule.
  • Attention to detail.
  • Computer/ technology proficiency.
  • Accountability; hold oneself and others to a high quality of services.
Benefits and Perks:
  • We are a fun-loving, hard working, drama-free workplace.
  • Teamwork, trust, respect and customer focus is what we strive for.
  • Direct career growth path to Area Management and other Leadership positions.
  • Competitive hourly base pay, plus tips.
  • Medical, dental, and vision insurance benefits.
  • Profit Sharing plan.
  • Merit-based pay increases based on performance.
  • Paid Time Off.
  • Complimentary monthly service membership for your dog(s).

Address: Scenthound South Forsyth, 1595 Peachtree Pkwy, Cumming, GA 30041

Hours: Monday - Saturday 8am - 5pm

About us: Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dogs overall health and wellness, not only haircuts Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, wed love to hear from you

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