Service Assistant

2 months ago

Cincinnati, United States Kenwood Full time
Job DescriptionJob DescriptionJob Title: Service Assistant

Department/Location: FOH/Olio Italian

Supervisor: General Manager/Hospitality Manager/Hourly Managers

Compensation: Hourly Wage + Tips (Tip Pool)

Company: Olio Italian is an upscale, Italian dining concept with a full bar and private event space. Our experience offers guests an authentic sampling of Italian cuisine, as well as Old and New World Wines, available to be served family style or by individual order.

Job Description: The Server Assistant is responsible for supporting an excellent dining experience for guests of Olio Italian, delivering guest orders accurately and promptly, knowledgeably answering any guest questions and demonstrating dedication to guest satisfaction.

Job Purpose: To ensure guest satisfaction during their dining experience, by providing genuine hospitality and maintaining a clean and safe dining space for guests to enjoy.

Job Qualifications:
● Ability to bus/pre-bus with or without support staff
● Reliable transportation to and from work
● Works days, nights, holidays and/or weekends as required
● Ability to use concise language to communicate between guests and BOH
● Ability to work in a team environment
● Ability to work calmly and effectively under pressure
● Must have problem solving abilities, be attentive to details and able to multi-task
● Commitment to quality serve food and beverage
● Ability to provide excellent customer service for all tables in Olio Italian
● Has a willingness to learn and master our menu, steps of service, and standards
● Coachability
● Competitive spirit
● Confident, Great Attitude, High Energy and Drive
● Supports the management team and company goals/visions
● Safely move about in all areas of restaurant.
● Transport dishes, bus tubs, and/or trays from dish washing area to any table in the restaurant and vice versa

Job Tasks:
● Adhere to company standards and service levels to increase sales and provide excellent guest experiences
● Inform guests of any Limited Time Offers or promotions (Happy Hour)
● Proficient knowledge of all food and beverage menus with knowledge of allergies and aversions
● Walking new guests through our dining concept with concise explanation
● Maintain guest interaction with filling of beverages, waters, and bread
● Create and sustain regulars with focus on building rapport
● Understand and communicate with managers regarding guest experience to repair any damaged guest experiences
● Ensure compliance with operational standards, company policies, and Federal/State/Local laws
● Delivering food and beverage orders to guests
● Ensure restaurant operations are running smoothly by completing all “Jolt” checklists and assigned side-work in a timely manner
● Able to act with initiatives in planning for future and possible consequences
● Pro-active in getting things done and exceeding expectations of both guests and team members
● Safely handling food, and maintaining general cleanliness of Olio Italian
● Maintain a positive, friendly demeanor throughout the entirety of shift
● Comply to all manager requests for any cleaning tasks or other duties
● Complete training programs and attend classes as directed
● Demonstrating flexibility and willingness to perform tasks outside of an assigned position
● Remove used service dishes and utensils to bus tubs in BOH in a prescribed manner.
● Clean and reset a table according to standing operating procedure within one minute.
● Properly and efficiently change CO2 and soda dispensers.
● Showcase ability to multitask, work efficiently under pressure, and always maintain calm conduct .

Physical Requirements
● Ability to speak and hear
● Ability to stand and walk for long periods of time
● Ability to reach, bend, stoop, and frequently lift up to 45lbs.

Benefits/Perks
● Competitive Pay
● Growth Opportunities
● Free Movie Tickets at sister concept Envision Theaters
● Discounted food while on shift

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