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Entry Level Customer Service Assistant

1 month ago

Cincinnati, United States Fresh Form Draft Full time
Entry Level Customer Service Assistant

Department: Synchro Speak

Employment Type: Full Time

Location: Cincinnati, OH

Compensation: $18.00 - $28.00 / hour

Description

Synchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching, executive communication training, and corporate communication solutions.

Job Summary: The Entry Level Customer Service Assistant will provide support to the customer service team, assisting with client inquiries, processing orders, and ensuring customer satisfaction. This role is ideal for individuals looking to start their career in customer service.

Salary range:
$18.00 - $28.00 per hour

Key Responsibilities
  • Answer and direct customer inquiries via phone, email, and chat.
  • Assist in processing orders and returns.
  • Maintain accurate records of customer interactions.
  • Provide support to senior customer service representatives.
  • Help resolve customer issues and escalate when necessary.
Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Strong communication and interpersonal skills.
  • Basic computer proficiency.
  • Ability to work in a fast-paced environment.
  • Customer-focused attitude.
Benefits
  • Health, dental, and vision insurance.
  • Paid time off (vacation, sick leave, and holidays).
  • 401(k) retirement plan with company match.
  • Professional development opportunities.