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Branch Manager

2 months ago

Twin Falls, United States Westmark Credit Union Full time
Job DescriptionJob DescriptionDescription:

Discover the Westmark Difference


Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

· 60 % of our employees have been part of the Westmark family for 5+ years.

· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

· 85% of our managers were promoted from within the company.

· Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members


We also have some of the most impressive benefits in the industry:

· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

· Excellent health insurance options for employees and family with shared premiums

· 401k with 75% company match and 2% profit sharing contribution

· Tuition Reimbursement and Scholarships

· Employee Assistance Program (Free counseling and legal services)


Position Summary: The Branch Manager leads and manages the daily operations of the branch, ensuring the delivery of high-quality member services, the achievement of sales goals, and the maintenance of operational excellence.

Schedule: Average of 40 hours within a Monday through Saturday work week

Remote/Hybrid: Not Remote/Hybrid eligible

Travel Requirements: Ability and willingness to travel up to 35 miles to provide coverage and collaborate with regional branches.



Leadership and Management:

  • Lead, mentor, coach, and develop a team of Member Advisors and an Assistant Manager.
  • Foster a positive and inclusive work environment, promoting teamwork, accountability, and professional growth
  • Set performance goals, conduct regular check-ins, and implement development plans for staff.

Member Service:

  • Proactively interact with members to form relationships of trust.
  • Work collaboratively and clearly communicate with cross-functional teams to resolve member questions and discrepancies and to provide effective problem resolution.
  • Ability to adapt to each situation and continuously find options or solutions for members to ensure Westmark is the best place for them to achieve their financial goals and dreams.
  • Ensure exceptional service delivery to all members, addressing their financial needs and providing personalized solutions.
  • Resolve complex member issues and complaints promptly and effectively.
  • Encourage the promotion and cross-selling of credit union products and services to meet member’s needs and achieve branch sales goals.
  • Able to assist members with all transaction, account, and loan requests.

Operational Excellence:

  • In collaboration with the Assistant Branch Manager, oversee daily branch operations, including security and compliance with credit union policies and regulatory requirements.
  • Provide operational guidance and approvals in order to allow branch employees to effectively provide service to members.
  • Monitor and manage branch budgets, expenses, and financial performance.

Sales and Relationship Development:

  • Develop and implement strategic plans to grow branch membership, deposits, and loan portfolios.
  • Establish and maintain relationships with local businesses, community organizations, and other stakeholders to promote the credit union and identify growth opportunities.
  • Work with the Relationship Development department to conduct outreach and participate in community events to enhance the Westmark’s presence and reputation.

Team Development:

  • Coach and develop team members to provide excellent member service and effective sales skills.
  • Encourage a collaborative and high-performing work environment.
  • Provide learning and growth opportunities and hold employees accountable.

Risk Management and Compliance:

  • Ensure adherence to all credit union policies, procedures, and regulatory requirements.
  • Collaborate with the Risk Management department to identify and mitigate potential risks.
  • Implement and maintain effective internal controls to safeguard credit union assets.


Requirements:

Qualifications:

  • Bachelor’s degree in a business or finance related field preferred, MBA a plus.
  • Minimum of 5 years of experience in a financial institution, with at least two years in a leadership or management role.
  • Advanced knowledge of financial products, services, and regulatory requirements.
  • Proven ability to manage and develop high performing teams.
  • Excellent communication, interpersonal and member service skills.
  • Strong problem-solving and decision-making skills.
  • Proficiency in financial software and Microsoft Office Suite.
  • Community-oriented with a passion for member service and engagement.
  • Advanced consumer loan underwriting understanding.
  • Ability to attain and continue NMLS certification.

Key Competencies:

  • Leadership and team development
  • Sales acumen
  • Financial and analytical skills
  • Member focused
  • Regulatory and compliance knowledge

Physical Requirements:

  • Ability to frequently move within the branch to interact with members and staff.
  • Occasional lifting and moving of office supplies, up to 25 pounds.
  • Ability to operate standard office equipment.
  • Visual and auditory ability to respond to interact with members and employees.
  • Capability to travel for meetings and community events as needed.