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Supervisor of Bell and Front of House Services @ Harrah's Cherokee Valley River Casino

3 months ago

Murphy, United States 12 Oaks Parking Full time
Job DescriptionJob Description

As a family owned and operated business, 12 Oaks Parking has been proudly providing valet and parking service for more than 15 years. We are a fun and flexible company to work with and look forward to potentially having you on the team

We are seeking a customer service focused supervisor for bell and front of house services at Harrah's Cherokee Valley River Casino & Hotel in Murphy, NC. We provide first-class parking and bell services and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds the guest's expectations. We provide our services seven days a week.

Duties

  • Guide the team's interactions with guests and fellow employees by being a positive role model and influencer
  • Provide oversight to operation through demonstrated competence in guest services and proper reporting
  • Ensure team has tools needed to perform respective duties, share communications through pass along logs, etc.
  • Work collaboratively with the team ensure prompt service for every guest
  • Train and develop staff as needed to ensure top-level service and hospitality
  • Ensure that appropriate service recovery measures are followed to ensure guest satisfaction with our services and associates
  • Maintaining a positive attitude as a service professional your smile and welcoming words will set the tone for your interactions with guests.
  • Greet guests and escort them to their rooms.
  • Deliver luggage to room upon check-in and pick up luggage from room upon departure.
  • Maintain proper records of deliveries and pick-ups.
  • Work collaboratively with the hotel/valet team to provide outstanding service from the curb; assisting with luggage, packages, etc.
  • Perform ancillary duties as directed.
  • Maintain professional appearance of yourself, your uniform and work area while on duty.
  • Be willing to accept constructive criticism

Requirements:

  • Must have a valid driver's license with a clean motor vehicle record
  • Must be at least 18 years of age
  • Must be friendly with guests and other employees

12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.