Customer Service

4 months ago

Hemet, United States KFC Full time
Job DescriptionJob DescriptionJOB PURPOSE:

Make the Connection by greeting and serving each guest courteously, quickly, and efficiently while adhering to procedures. This position is responsible to interact with guests/fellow team members in a respectful and professional manner. Most of all, display superb Teamwork skills to contribute to a positive work environment through our Core Values.

JOB ACCOUNTABILITIES:


  • Create a winning experience for every guest by greeting them with a smile, making them feel welcome with a cheerful, helpful, and respectful attitude.
  • Take guests orders and assemble them.
  • Immediately attend to any guest service problem or complaint and notify manager as needed.
  • Accept payment from customers, make change as necessary, and issue a receipt.
  • Follow proper cash handling procedures, as defined by the Cash Handling Policy, including Accountability for all cash issued and received at the register assigned to you during your shift.
  • Resolving guest complaints and addressing any questions or comments that guests may have.
  • Ensure that all product holding times are strictly observed.
  • Maintain clean and safe work area.
  • Restock and clean respective area upon closing, including floors, tables, trash cans, and restrooms.
  • Stock work station as needed napkins, cups, lids, etc. and maintain an adequate supply of iced tea.
  • Operate registers and credit card machines.
  • Follow food & safety procedures and reports any issues to the Manager on Duty and/or Area Manager.
  • Able to work flexible schedule; days, nights, weekends and holidays.
  • Perform any other duties as assigned by the Manager in charge of the shift.

SKILLS AND EXPERIENCE REQUIRED:


  • Outstanding customer relation skills and ability to ensure a guest priority culture
  • Effective communication, good organization skills
  • Accuracy and honesty of handling revenues and aspects of the revenue control system
  • Good math skills
  • Good analytical skills
  • Ability to act on and solve minor problems as they arise
  • Ability to multi-task and work under pressure

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