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Customer Service Representative

2 months ago

Hemet, California, United States Lowe's Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Lowe's. As a key member of our retail team, you will be responsible for providing exceptional customer service, assisting with sales, and maintaining a clean and safe store environment.

Key Responsibilities
  • Customer Service: Provide SMART customer service at all times, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Sales and Merchandising: Assist customers in locating products, demonstrating features and benefits, and making sales recommendations to meet customer needs.
  • Store Operations: Maintain a clean and safe store environment, including restocking shelves, processing returns, and ensuring accurate inventory levels.
  • Team Collaboration: Work collaboratively with other team members to achieve sales goals, resolve customer issues, and maintain a positive store atmosphere.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 1-2 years of retail experience, preferably in a customer-facing role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.
Preferred Qualifications
  • Experience: 1-2 years of experience in a supervisory role or as a head cashier.
  • Skills: Ability to lift up to 15 pounds, basic computer skills, and knowledge of retail technology.
What We Offer
  • Competitive Pay: Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
  • Benefits: Lowe's offers a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.