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Automotive Customer Service Specialist

2 months ago

Hemet, California, United States Pedder Auto Group Full time
Job Overview

Pedder Automotive Group, established in 2008, operates multiple dealerships across Southern California, representing various automotive brands including Nissan, Hyundai, Chrysler, Dodge, Jeep, and Ram.

We take pride in offering a robust benefits package that includes Medical, Dental, Vision, Paid Time Off, various Supplemental Offerings, Life Insurance, Local Discount Programs, Employee Assistance Program, and a 401(K) plan.

Position Summary

The Automotive Customer Service Specialist plays a crucial role in connecting our business with the community. We seek enthusiastic and dynamic individuals who are committed to excellence. This role serves as a bridge between our clientele and the sales team, facilitating new sales opportunities.

Key Responsibilities

To excel in this position, you will need:

  • The ability to foster friendly relationships through phone, text, email, or chat.
  • Skills to compose professional and tailored emails or text messages to prospective customers.
  • Effective time management capabilities to juggle multiple communications simultaneously.
  • To track personal sales and performance metrics on a daily, weekly, and monthly basis.
  • To maintain and share in-depth product and inventory knowledge with customers.
  • A collaborative spirit to work effectively within a team-oriented environment.
  • To accurately document all customer interactions.
  • A commitment to enhancing product and dealership knowledge through ongoing training.
  • To ensure prompt follow-up on all internet inquiries.
  • To collaborate with colleagues and management to foster synergy and cooperation.
Qualifications

Successful candidates will demonstrate:

  • A genuine passion for delivering outstanding customer experiences.
  • Self-motivation, professionalism, and punctuality.
  • A friendly, enthusiastic, and reliable demeanor, with excellent written and verbal communication skills.
  • The ability to meet or exceed established Key Performance Indicators.
  • A strong work ethic and the capacity to thrive in a fast-paced, results-oriented environment.
  • Timely and courteous responses to inquiries, ensuring accuracy and professionalism.
  • Possession of an occupational license may be necessary for this role.