Customer Service

2 weeks ago


Baytown, United States Spherion Staffing Full time
Job DescriptionJob Description1. Multilingual Support:
- Respond to customer inquiries via phone, email, or chat in both English and Spanish
- Provide accurate information about products, services, and company policies in both languages.
- Address and resolve customer complaints or issues effectively and efficiently in the language of the customer's choice.

2. Language Accessibility:
- Serve as a language liaison between customers and the company, ensuring effective communication.
- Translate and interpret information as needed to facilitate clear understanding.

3. Problem Resolution:
- Investigate and analyze customer problems, identifying root causes, and implementing solutions in both languages.
- Collaborate with other departments to resolve complex issues, considering language-specific nuances.

4. Documentation:
- Accurately document customer interactions, issues, and resolutions in the company's database, ensuring entries are made in both languages.
- Provide feedback to management regarding common issues and suggested improvements for both language segments.

5. Product Knowledge:
- Stay informed about the company's products, services, and promotions in both languages.
- Continuously update knowledge to effectively assist customers and address inquiries.

6. Team Collaboration:
- Collaborate with other customer service representatives who are bilingual to share knowledge and best practices.
- Work closely with other departments to ensure a seamless customer experience for all language segments.

7. Quality Assurance:
- Adhere to established quality standards and processes in both languages to ensure consistent service excellence.
- Participate in regular training sessions to enhance skills and knowledge in both English and Spanish.

Qualifications:

- Fluency in both English and Spanish is required.
- High school diploma or equivalent; additional education or training is a plus.
- Proven experience in bilingual customer service or a related field.
- Excellent communication and interpersonal skills in both languages.
- Problem-solving and critical-thinking abilities.
- Familiarity with customer service software, databases, and tools.
- Ability to work in a fast-paced environment and handle stressful situations with composure.



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