Addiction Recovery Regional Agency Operations Director

1 week ago

Concord, United States Aware Recovery Care Full time
Job DescriptionJob DescriptionAre you interested in joining a dynamic company that delivers successful in home treatment to clients with substance use disorder? If you are a competent, creative and capable Operations Director who can manage and support multiple field-based agencies and meets or exceeds the following, we want to hear from you

Aware Recovery Care (ARC) offers a holistic approach to treatment and changes the way clients receive care throughout the country. ARC is a year-long, home based, addiction treatment program that works collaboratively with a multidisciplinary team to assist clients in their first year of recovery.

Position Summary:

The Regional Agency Director is responsible for overseeing all financial, marketing, operational and regulatory management of all multi-state agencies (MSA) operating within their regional territory. He/she will work collaboratively with various members of the Multi State Agency (MSA) leadership teams to ensure each agency meets the financial and operational performance metrics to measure achievement of organizational objectives. He/she will report the monthly and quarterly performance of service delivery to the appropriate corporate director or Vice President within the Operations, Behavioral Health, Medical, and Therapeutic Services departments.    

The Regional Agency Director will interface with Joint Commission and appropriate state agencies to ensure regulatory and licensure requirements are met and complete all necessary documentation. Activities include but are not limited to the empowerment and support of Directors of the ARC recovery program.

****This position is hybrid but does require about 50% travel******

****Salary range is $135-145k***

***The right candidate will oversee Agency Operations in our North Eastern including Massachusetts, New Hampshire, Maine*****
  • Candidate must reside in MA, NH, or ME. This role is hybrid out of Concord, MA, New Bedford, NH, or South Portland, ME

*****Aware is an Equal Opportunity Employer*****

******No Phone Calls Please******

Responsibilities

  • Management of administrative operations and personnel

  • Liaise with Multi State Agency (MSA) departmental heads to develop financial plans and ensure companywide operational performance, including ensuring appropriate labor allocation.

  • Evaluate and revising operational policies and guidelines for the organization

  • Implementation of MSA KPI’s, including but not limited to labor allocation, client census and engagement, and staff retention

  • Quality Control and Data Analysis

  • Meet weekly and when necessary, with the VP of Operations to review and strategize daily activities as well as expansion development

  • Work with the Finance Department to implement MSA financial plans  

  • Work with the Human Resources Department to identify and hire competent personnel and oversee employee training programs

  • Ensure the fidelity of the ARC program through oversight of MSA staff, utilizing Human Resources Department to assist in this effort

  • Work with the Business Development and Outreach team to assist in developing and maintaining key relationships for continued growth of the region

  • Ensure regulatory and licensure requirements are met and complete all necessary documentation

  • Facilitate leadership meetings

  • Interface with vendors and landlords on issues affecting day to day operations

  • Represent the agency at various press events or conferences

  • Performs miscellaneous job-related duties as assigned



Required Skills

  • Education in Business/Health Administration preferred (MPH, MBA)

  • BS, BA, MBA, LADC, LPC will be considered

  • Managerial Experience

  • Experience managing complex enterprise HR, finance, operations and strategies minimum of 6-years and possess outstanding organization skills

  • Ability to travel between regional sites 50% of the time

  • Experience within the field of substance abuse recovery and mental health; six (6) years

  • Educated understanding of substance abuse recovery including but not limited to Medication Assisted Treatment MAT), as well as knowledge of various pathways to recovery

  • Basic knowledge of the manner of navigating through insurance benefits

Key Competencies:

  • Display strong and effective management as the leader of a mobile-based team

  • Demonstrate patience and adaptability in the face of environment and situation fluctuations

  • Ability to collaborate effectively with others

  • Ability to manage and prioritize tasks in a fast-paced environment

  • Excellent communication and interpersonal skills

  • Resolution-focused

  • Ability to think critically and creatively

  • Appreciation and respect for principles of diversity, equity, and inclusion. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.)



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