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Director of Patient Services, Oncology

3 months ago

Jeffersonville, United States United Staff Source Full time
Job DescriptionJob Description

Director of Patient Services, Oncology

Become a pivotal member of our business development and operations teams by taking on the role of Director of Patient Services, Oncology. In this role, you will be instrumental in developing and implementing service solutions that showcase definitive value for our biopharma clients and their stakeholders, including patients, providers, sales teams, and market access teams. Your expertise will drive the execution of innovative programs designed to benefit our clients and enhance patient care.

We are in search of a dynamic and experienced Director of HUB Services with a strong background in oncology programs. The ideal candidate will have extensive knowledge in managing and optimizing HUB services within the oncology sector. This role demands a deep understanding of patient support programs, reimbursement processes, and specialty pharmacy coordination. You will be responsible for developing and implementing strategies to enhance patient access to oncology treatments, improve operational efficiencies, and ensure compliance with industry regulations. Strong leadership skills and the ability to collaborate effectively with cross-functional teams are essential for success in this role.

As a highly visible leader, you will have the unique opportunity to oversee a team of up to 170+ members, including multiple management layers, to deliver innovative patient services for our pharmaceutical and biotech clients. You will act as a strategic partner to our clients, managing and evolving patient service programs that provide value for clients, patients, and healthcare practitioners.

Location: Jeffersonville, IN

Key Responsibilities:

  • Develop market access and commercialization strategies using market research on the payer/provider landscape, healthcare reimbursement trends, HTA research, and product lifecycle data.

  • Collaborate with internal teams and prospective clients to create solutions that address unmet product/program needs, demonstrating value for each.

  • Lead research efforts on products, competitors, and current offerings.

  • Analyze product needs and client goals to develop proposed solutions that consider risks, opportunities, and regulatory compliance, ensuring value for all client stakeholders.

  • Prepare presentations, proposals, or RFP responses in support of proposed solutions.

  • Actively participate in meetings with prospective clients.

  • Work with Operations, Pharmacy, and other internal stakeholders to develop solutions and meaningful service levels (KPIs/SLAs) that measure solution performance.

  • Oversee the implementation of new clients and services to ensure contracted solutions are delivered according to transition guarantees.

  • Monitor client portfolios to ensure ongoing value, identifying opportunities to enhance solutions as products and services mature.

  • Evaluate operational processes for efficiency, providing recommendations to leverage technology and personnel for increased effectiveness.

  • Maintain an onsite presence to manage accounts, develop relationships, and lead associated projects.

  • Train and develop internal staff, serving as a leader and mentor to the immediate team and other associates, ensuring staffing and training needs are met.

  • Manage 1-6 clients with teams of 150-175 FTEs, including Associate Directors, Program Managers, and Supervisors.

Key Attributes:

  • Direct oversight of service solutions, including assessment, concept, launch, growth, and measurable results.

  • Passion for tackling complex product solutions within a competitive industry landscape.

  • Ability to collaborate and influence customers effectively.

  • Strategic thinking based on competition, market dynamics, and emerging technologies.

  • Innovative mindset, willing to take educated risks to solve problems and achieve mutual wins.

  • Excellent written and oral communication skills.

  • Strong organization, management, and execution capabilities.

  • Proactive monitoring and adjustment of activities to meet changing circumstances and priorities.

  • Independent action with sound business intelligence and professional maturity, working through others to achieve goals.

  • Ability to build consensus among cross-functional departments and bring projects to closure.

  • Skill in cultivating relationships and navigating complex organizational structures.

  • Strong leadership, coaching, and people development skills.

  • Healthcare industry experience in providing or managing product service solutions, with biopharma specialty product experience as a plus.

Requirements:

  • Bachelor’s degree in health sciences, business, public health administration, or social services; master’s or advanced degree preferred.

  • 5-7+ years of experience in healthcare patient services with demonstrated experience growing services through innovation and value.

  • Knowledge of the specialty pharmaceutical and biotech marketplace and product commercialization.

  • At least 2 years of experience with oncology products/programs.

  • Experience managing large teams of 50+ members, including managers and supervisors.


  • Benefits:
  • Affordable medical, dental, and vision benefits with no premium increases in four years.

  • Free concierge medical clinic for employees and dependents.

  • 401(k) company match.

  • Wellness discounts on health premiums.

  • HSA employer contribution.

  • Company-paid short-term disability (STD).

  • Company-paid and voluntary life insurance options.

  • Voluntary life, AD&D, and long-term disability insurances.

  • Paid parental leave.

  • Wellness and employee assistance programs.

  • PTO benefits, flex days, and paid holidays.

  • Employee referral program.

  • Tuition reimbursement program.