Associate Director, Patient Services

Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.

We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists.

We are PharmaCord, a purpose-driven organization on a rapid growth journey.

When you join the team as an Associate Director of Patient Services, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication.

The Associate Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of PharmaCord service solutions. In this position, you will be responsible for the execution of the innovative products / programs that are built to demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team and others).

You will participate in the delivery of solutions to clients and potential clients via presentations and proposals that clearly articulate the value proposition of the solution and why PharmaCord is most uniquely positioned to execute the solution. The team member in this role will assure implementation and operation of PharmaCord solutions to assure that that they are executed in the manner intended and that an ongoing assessment of the solution continues throughout the program life cycle.

A typical day in the life of a Associate Director will include but not be limited to the following:

• Working with internal PharmaCord team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each
• Leading research around the product(s), competitors and current offerings (if existing product)
• Analyzing the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
• Preparing presentation(s), proposal(s) or RFP responses in support of proposed solutions
• Actively participating in meetings with prospective clients
• Collaborating with Operations (Pharmacy and ComOps) to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of PharmaCord and, as applicable, client ancillary providers.
• Actively participating in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with PharmaCord’s transition guarantee.
• Monitoring client portfolio for assurance that PharmaCord’s solutions provide ongoing value to client, identifying opportunities to further enhance solutions as the product and service matures.
• Evaluating operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value.

Education and Experience:

• Bachelor’s degree is strongly preferred; Master’s degree is preferred
• Minimum 6 years’ healthcare industry experience
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus.
• Healthcare industry experience providing or managing product service solutions, biopharma specialty product experience a plus.
• Previous personnel/team management experience is required, experience managing managers is a plus.
• We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $655.20 per year)

This job might be for you if you:

The candidate must possess the following personal attributes:

• Have a passion for taking on complex product solutions with multi-faceted competitive industry landscape.
• Have the ability to effectively collaborate and influence customers.
• Are able to drive a strategy based on competition, market dynamics and emerging technologies.
• Show innovative thinking and demonstrate confidence when recommending solutions that require taking educated and calculated risks to problem solve and deliver mutual wins.
• Possess excellent written and oral communication skills.
• Have excellent organization, management and execution capabilities.
• Can proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals.
• Are able to act independently with sound business intelligence and professional maturity; while working through others to accomplish goals.
• Have the ability to create consensus among cross-functional departments and bring closure to projects/initiatives.
• Can cultivate relationships and are capable of understanding and navigating complex, organizational structures.
• Possess strong leadership, coaching and people development skills.

Work Schedule & Environment:

• This is an office-based position, the ability to sit for extended periods of time is necessary
• While performing the duties of this job, the employee is regularly required to talk or hear. The
• employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Once you land this position, you’ll get to enjoy:

Our Benefits & Perks

• Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
• Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
• 401(k) company match
• Paid time off, paid flex days and paid holidays
• Wellness discounts on health premium
• HSA employer contribution
• Company paid Short-term Disability (STD)
• Company paid and voluntary Life Insurance options
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• Employee Referral Program
• Ambassador Program
• Tuition reimbursement program
• And more

A Career You'll Love

• Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.
• Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.
• Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace.
• Opportunities for advancement with a company that supports personal and professional growth.
• Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.

Any offer of employment is contingent on completion of a background check and drug screen to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.

PharmaCord is unable to sponsor at this time.

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