Director of Patient Services

At PharmaCord, we look for unique talent and skills, and above all else, compassion. Our employees are enthusiastic team members who love what they do and come to work every day ready to jump in and roll up their sleeves. Employees here take initiative, take pride in their work and accomplishments, and are trusted to work independently while being team players known for sharing ideas, support, and resources.

The Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of PharmaCord service solutions. In this position, you will be responsible for the execution of the innovative products / programs that are built to demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team and others).

In this highly visible leadership role, you'll have the unique opportunity to lead teams ranging of up to 170+ team members including multiple layers of management to serve our pharmaceutical/biotech clients by developing and delivering innovative patient services. As a strategic partner to our clients, you will manage and evolve patient service programs that provide value for our clients, patients and healthcare practitioners. PharmaCord is known for having strong leadership, operational excellence, offering significant advancement opportunities to our employees by exposing employees to all aspects of PharmaCord’s business with the chance to be a key member in our continued growth.

A typical day in the life of a Director of Patient Services will include but not be limited to the following:

• Develop market access and commercialization strategies using market research of the payer / provider landscape, healthcare reimbursement trends, HTA research, product lifecycle data, etc.
• Work with internal PharmaCord team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each.
• Lead research around the product(s), competitors, and current offerings (if existing product)
• Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
• Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutions.
• Actively participate in meetings with prospective clients
• Collaborate with Operations, Pharmacy, and other internal stakeholders to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of PharmaCord and, as applicable, client ancillary providers.
• Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with PharmaCord’s transition guarantee.
• Monitor client portfolio for assurance that PharmaCord’s solutions provide ongoing value to client, identifying opportunities to further enhance solutions as the product and service matures.
• Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value
• Maintaining an onsite presence to serve client and associated team as needed to effectively manage account, develop relationships, and lead associated projects
• Training and developing internal staff as needed, serving as an active leader and mentor to immediate team and other associates at PharmaCord; ensure team staffing and training needs are met at all times
• Responsibility of 1 - 6 clients with teams of 150 - 175 FTEs including multiple levels of management with a mix of Associate Directors, Program Managers and Supervisors

What we are looking for:

The candidate must possess the following personal attributes/experience:

• Direct oversight of service solutions including assessment, concept, launch, growth, and sunset with measurable results
• Passion for taking on complex product solutions with multi-faceted competitive industry landscape.
• Ability to effectively collaborate and influence customers.
• Ability to drive a strategy based on competition, market dynamics and emerging technologies.
• Shows innovative thinking and demonstrates confidence when recommending solutions that require taking educated and calculated risks to problem solve and deliver mutual wins.
• Excellent written and oral communication skills
• Excellent organization, management, and execution capabilities
• Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals.
• Ability to act independently with sound business intelligence and professional maturity, while working through others to accomplish goals.
• Ability to create consensus among cross-functional departments and bring closure to projects/initiatives.
• Ability to cultivate relationships and capable of understanding and navigating complex, organizational structure.
• Strong leadership, coaching and people development skills.
• Healthcare industry experience providing or managing product service solutions, biopharma specialty product experience a plus.

Requirements:

• Bachelor’s degree in health sciences, business, public health administration or social services; masters or advanced degree preferred
• 5 - 7+ years’ experience in healthcare patient services with demonstrated experience growing services through innovation and value
• Knowledge of the specialty pharmaceutical and biotech marketplace and commercialization of products
• Experience managing large teams of 50+ including managers and supervisors.
• We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $655.20 per year)

Once you land this position, you’ll get to enjoy:

Our Benefits & Perks

Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years

Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)

401(k) company match

Wellness discounts on health premium

HSA employer contribution

Company paid Short-term Disability (STD)

Company paid and voluntary Life Insurance options

Voluntary Life, AD&D and Long-Term Disability Insurances

Paid Parental Leave of Absence

Wellness and Employee Assistance Programs

PTO benefits, flex days and paid holidays

Employee Referral Program

Ambassador Program

Tuition reimbursement program

And more

A Career You'll Love

Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.

Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.

Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace.

Opportunities for advancement with a company that supports personal and professional growth.

Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.

Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.

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