Director of Patient Services Oncology

3 weeks ago

Jeffersonville, Indiana, United States PharmaCord Full time
Job Description

PharmaCord is seeking a highly skilled Director of Patient Services Oncology to join our team. As a key member of our business development and operation groups, you will be responsible for developing and implementing innovative patient service solutions that demonstrate definitive value for our biopharma clients and their stakeholders.

The ideal candidate will possess extensive knowledge in managing and optimizing HUB services, particularly within the oncology field. You will be adept at developing and implementing strategies to enhance patient access to oncology treatments, improve operational efficiencies, and ensure compliance with industry regulations.

Key Responsibilities:

  • Develop market access and commercialization strategies using market research of the payer / provider landscape, healthcare reimbursement trends, HTA research, product lifecycle data, etc.
  • Work with internal PharmaCord team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each.
  • Lead research around the product(s), competitors, and current offerings (if existing product)
  • Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
  • Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutions.
  • Actively participate in meetings with prospective clients
  • Collaborate with Operations, Pharmacy, and other internal stakeholders to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of PharmaCord and, as applicable, client ancillary providers.
  • Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with PharmaCord's transition guarantee.
  • Monitor client portfolio for assurance that PharmaCord's solutions provide ongoing value to client, identifying opportunities to further enhance solutions as the product and service matures.
  • Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value
  • Maintaining an onsite presence to serve client and associated team as needed to effectively manage account, develop relationships, and lead associated projects
  • Training and developing internal staff as needed, serving as an active leader and mentor to immediate team and other associates at PharmaCord; ensure team staffing and training needs are met at all times

Requirements:

  • Bachelor's degree in health sciences, business, public health administration or social services; masters or advanced degree preferred
  • 5 - 7+ years' experience in healthcare patient services with demonstrated experience growing services through innovation and value
  • Knowledge of the specialty pharmaceutical and biotech marketplace and commercialization of products
  • 2+ years' experience with Oncology products/programs
  • Experience managing large teams of 50+ including managers and supervisors.

What We Offer:

  • Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
  • Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
  • 401(k) company match
  • Wellness discounts on health premium
  • HSA employer contribution
  • Company paid Short-term Disability (STD)
  • Company paid and voluntary Life Insurance options
  • Voluntary Life, AD&D and Long-Term Disability Insurances
  • Paid Parental Leave of Absence
  • Wellness and Employee Assistance Programs
  • PTO benefits, flex days and paid holidays
  • Employee Referral Program
  • Ambassador Program
  • Tuition reimbursement program
  • And more

Why Work for PharmaCord?

  • PharmaCord is a leading provider in pharmaceutical patient support services
  • We are committed to compassionately providing patients with support services during their journey on therapy
  • We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members
  • We are a purpose-driven organization on a rapid growth journey

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