Front Desk Supervisor at Historic Downtown Boutique Hotel

2 months ago


San Diego, United States Horton Grand Hotel Full time

The Horton Grand Hotel is a boutique hotel located in the heart of San Diego's Gaslamp Quarter and is steps away from the Convention Center, restaurants, shopping, and entertainment. When it comes to the workplace, we offer the perfect balance of establishment and progressive, employee-focused initiatives all wrapped in one elegant package.

We're looking to hire a Front Desk Supervisor to support the Front Office Manager in leading the Front Desk team

Are you passionate about customer service? Are you hoping to grow your managerial skills? Are you looking to support a team and interact with guests regularly? If you answered "YES" to those questions, then this may be the job for you

  • Supervising procedural aspects of the hotel and front office
  • Observing and assisting employees while they work to ensure that the guest services team is checking guests in and out of the hotel in an efficient, courteous,
    and professional manner
  • Ensuring guests' needs and concerns are responded to in a timely, professional, and friendly manner with a focus on service recovery when applicable
  • Assisting employees with questions and problems as they occur
  • Ensuring that all safety and security policies and procedures are followed
  • Assisting with the training, coaching, and development of team members
  • Managing and resolving all guest complaints and compliments in a professional and courteous manner
  • Maintaining an up-to-date working knowledge of all property amenities as well as any special events
  • Must be highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
  • Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
  • Must have the ability to communicate clearly and directly with guests and team members using a positive, clear-speaking voice
  • Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
  • Must possess strong communication and listening skills
  • Responsible for preparing the work schedules for the staff.
  • Ensuring that billing is done accurately and rectifying any error occurring in the bill
  • Responsible for ordering office supplies.
  • Responsible for ordering/replenishing gift shop items.

If you love working in a fast paced environment with new challenges each day, APPLY NOW

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