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Front Office Associate

2 months ago

San Diego, United States WS Management Full time $17 - $18
Job DescriptionJob Description

Best Western Plus Hacienda Hotel- Old Town (San Diego)

Front Desk Associate/Guest Services

Requires Outstanding Customer Service and Team Player Attitude


Job Summary: Register guests', controls/accepts walk-ins, performs reservation functions, cash handling, mail outs, surveys, and other related services.

Prefer Hotel Experience, and Visual Matrix software (not required)

­­____________________________________________________________________________________

Duties:


  1. Greet, Smile and provide welcoming environment for all guests
  2. Listen to and be aware of guest preferences and needs- Accommodate whenever possible.
  3. Communicate, interact and collaborate well with teammates and other departments
  4. Check guest in and out according to proper procedures.
  5. Insure proper credit is established for guests upon check in and at time of bucket check.
  6. Operation of Visual Matrix management system and properly posting all charges to guest and desk folios.
  7. Responsible for handling cash, credit card and transactions according to procedure.
  8. Basic knowledge in taking or changing a reservation in the terminal.
  9. Operation of PBX system
  10. VIP's are handled properly.
  11. Insure policy for safe deposit box.
  12. Be aware of walk procedures.
  13. Perform additional duties as required by management.
  14. Keep current count maintained and balance with reservations.
  15. Make sure bucket check is kept current at all times.
  16. Insure daily reservations are blocked as necessary.
  17. Use selective selling in order to maximize revenue.
  18. Read Sales Group List daily to familiarize yourself with in coming/out going groups.
  19. Read Hacienda Hotel updates daily to familiarize yourself with banquet/meeting room functions.
  20. Read Log Book/MOD Report/Email daily to familiarize yourself with activities of prior shifts.
  21. Must been neat and personable.

Reservation Duties:

  1. Process all guest reservations and confirmation
  2. Process cancellations, revisions and information up-dates or changes.
  3. Assist reservation manager in handling group bookings and conventions.
  4. Answer letters, phone calls and take/give messages.
  5. Pre-block groups reservation effectively.
  6. Perform additional duties as required by management.