Membership Database Support Specialist

3 weeks ago

Chicago, United States Turnaround Management Association Full time
Job DescriptionJob Description
  • Do you have experience with databases, like detail and finding solutions to problems?
  • Do you have a customer focused mind-set and a passion for supporting others ?
  • Do you want to be rewarded with an unparalleled benefits package, professional development support and much more?

If the answer is yes to the above, this may be the opportunity for you

Turnaround Management Association (TMA) is searching for an experienced Membership Database Support Specialist who will play a pivotal role in supporting day-to-day operations of its membership database systems. This key role will also serve as a liaison between chapters and the TMA global office, ensuring smooth communication and technical support for chapter events, membership renewals, and any other membership chapter-related support needed. The qualified individual has demonstrated experience in database management and customer service/membership support.

Who is TMA?

Turnaround Management Association (TMA) (non for profit) is the most professionally diverse organization in the corporate restructuring, renewal, and corporate health space. We are a community of professionals who work with companies to improve performance, manage disruption, restructure, and work through insolvency, preserve equity, and drive significantly improved results. Established in 1988 and located in downtown Chicago on Wacker Drive, TMA has nearly 10,000 members in 54 chapters worldwide, including 35 North American chapters. Members include turnaround practitioners, attorneys, accountants, advisors, liquidators, consultants, as well as academic, government employees, and members of the judiciary. TMA provides members the opportunity to network and attend educational sessions to hone skills and expand their contacts. For more information about our organization please visit us at www.turnaround.org.

What Benefits do we offer?

  • Medical/Dental/Vision
  • Short and long-term disability insurance
  • Life and AD&D insurance
  • Flexible and dependent care plan
  • Transit and parking benefit program
  • 401(K) Plan ($1.00 to $1.00, up to 6% TMA match)
  • Generous PTO
  • Flexible home & office work options
  • Professional Development Support (company-paid professional memberships and training)
  • Chicago office located close to Metra station and public transportation

What is the Opportunity?

Under the leadership of the Director of Membership and Chapter Relations this position would be responsible for the following duties:

  • Serve as a point of contact and resource for chapter leaders and administrators, providing guidance and database system support for chapter events, membership renewals, and other resources.
  • Provide technical assistance and troubleshooting for chapter leaders and administrators regarding web-related issues, including online event setup, membership renewals, and reporting.
  • Collaborate with staff, the vendor, and users to address and promptly resolve system issues and effectively improve membership operations.
  • Configure and test event registration systems for global and chapter-specific events, ensuring smooth registration processes.
  • Assist with registration duties for TMA Global conferences, webinars, and certification events, resolving customer issues promptly.
  • Utilize demographic data and reporting tools to provide insights and recommendations for membership strategy and chapter development.
  • Assist with the development of comprehensive documentation and training materials for onboarding and supporting chapter executives.
  • Provide backup and support for the membership team, assisting with member setup, renewal communications, and new chapter charters.
  • Collaborate with the finance team to rectify billing discrepancies and ensure accurate membership payment processing.
  • Assist with other projects as needed.

Job Location: Flexible hybrid work arrangement with three days in the office (Tuesdays, Wednesdays and Thursdays) and other days virtual.

  • Relocation assistance will not be provided for out-of-state candidates.

What qualifications are needed?

  • Bachelor's degree or equivalent experience.
  • Minimum of 3 years of relevant experience in database management.
  • 2+ years of customer/membership service experience (required); in an association environment (preferred).
  • Strong Microsoft Office/Teams skills, intermediate/advanced knowledge of Excel and experience with database management systems, preferably with experience in association management software (e.g., Protech).
  • Excellent organizational and problem-solving skills, with the ability to manage multiple priorities and deadlines effectively.
  • Strong interpersonal skills, with the ability to work collaboratively within a team environment and independently.
  • Exceptional verbal and written communication skills.
  • Customer-focused mindset with a commitment to providing outstanding support to chapter leaders and administrators.
  • A keen eye for detail and the ability to translate data into actionable insights.
  • Proven ability to collaborate on projects successfully, with a proactive and solution-oriented approach.
  • Ability to build positive relationships with staff, management, and volunteer leaders.
  • Ability to travel out of state and overnight (less than 5% for TMA Global Conferences- 2-4 conferences a year).

Turnaround Management Association is an Equal Opportunity Employer

For consideration, please submit a cover letter and resume by clicking on the link below:

Key words: Database Specialist, Customer Service Specialist, Membership Services Specialist, Membership Services, Member Support Specialist, Chapter Support Specialist, Database Coordinator, Database Analyst, Customer Service Representative, Member Representative, Customer Support Specialist, Client Support Specialist, Client Services Support, Customer Solutions Specialist, Client Support Services

  • Specialist, Membership Services

    2 weeks ago

    Chicago, United States CHIME College of Healthcare Information Management Executives Full time

    Job DescriptionJob DescriptionSalary: The College of Healthcare Information Management Executives (CHIME) is the professional organization for Chief Information Officers and other senior healthcare IT leaders. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information...

  • Specialist, Membership Services

    2 weeks ago

    Chicago, United States CHIME College of Healthcare Information Management Executives Full time

    The College of Healthcare Information Management Executives (CHIME) is the professional organization for Chief Information Officers and other senior healthcare IT leaders. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and...

  • Development Database Specialist

    3 weeks ago

    Chicago, United States Adler Planetarium Full time

    **Development Database Specialist** **Full Time** **About the Adler Planetarium** The Adler Planetarium connects people to the universe and each other. Whether it is introducing a guest to the Ring Nebula, a neighborhood school to a community partner, a research team to a network of citizen scientists, or one staff member to another, Adler’s focus on...

  • Marketing Specialist

    1 week ago

    Chicago, United States William Blair Full time

    The Marketing Specialist - Database will build knowledge of William Blair institutional investment strategies and products. Obtain information on investment philosophy, features, and performance of specific investment products. Complete and maintain information on Investment Management division in third-party databases and provide analytical support to IM...

  • Director of Membership

    2 weeks ago

    Chicago, United States Illinois Restaurant Association Full time

    The Illinois Restaurant Association is a non-profit organization dedicated to promoting, protecting, educating and improving the restaurant industry in Illinois. We are seeking an experienced Director of Membership to lead our organization's membership growth and engagement efforts and partnership programs. The Director of Membership will be responsible for...

  • Director of Membership

    1 month ago

    Chicago, United States Illinois Restaurant Association Full time

    JOB SUMMARY:The Illinois Restaurant Association is a non-profit organization dedicated to promoting, protecting, educating and improving the restaurant industry in Illinois. We are seeking an experienced Director of Membership to lead our organization's membership growth and engagement efforts and partnership programs. The Director of Membership will be...

  • Development Database Specialist

    4 weeks ago

    Chicago, United States Adler Planetarium Full time

    Development Database Specialist Full Time About the Adler Planetarium The Adler Planetarium connects people to the universe and each other. Whether it is introducing a guest to the Ring Nebula, a neighborhood school to a community partner, a research team to a network of citizen scientists, or one staff member to another, Adlers focus on meaningful...

  • Membership Coordinator

    3 weeks ago

    Chicago, United States Illinois Hispanic Chamber of Commerce (IHCC) Full time

    **Membership Coordinator** **Job description** Serving as an integral member of the IHCC team, the Membership Coordinator will provide leadership and oversight of the chamber’s membership, attracting new members and retaining and supporting existing members. The coordinator will ensure membership initiatives are implemented effectively and efficiently,...

  • Associate, Membership Services

    1 month ago

    Chicago, United States CHIME College of Healthcare Information Management Executives Full time

    Job DescriptionJob DescriptionSalary: The College of Healthcare Information Management Executives (CHIME) is the professional organization for Chief Information Officers and other senior healthcare IT leaders. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information...

  • Marketing and Membership Coordinator

    3 weeks ago

    Chicago, United States Association Management Center Full time

    Association Management Center seeks a **Marketing and Membership Coordinator **to add to our team. This role supports AMC's client, American Society of Pediatric Hematology/Oncology (ASPHO) - a 501(c)6 national medical specialty society - to provide support for all marketing, communications, and membership efforts. This is an exciting opportunity for an...

  • Membership Analyst

    1 hour ago

    Chicago, United States CFA Institute Full time

    Description The Membership Analyst position's primary purpose and overall role is to assist in the due diligence review of member firms and certain incentive program applications across all 4 CME Group exchanges. With manager assistance, applications and required supporting documentation are thoroughly reviewed and analyzed to determine whether an applicant...

  • Database Specialist

    2 weeks ago

    Chicago, United States Metropolitan Planning Council Full time

    Database Specialist **About MPC** Dedicated to shaping a better, bolder, more equitable future for everyone, Metropolitan Planning Council (MPC) believes that every neighborhood has promise. Every community should be heard. And every person can thrive. Since 1934, this independent, nonpartisan organization has served metropolitan Chicago’s communities...

  • Development Database Specialist

    2 weeks ago

    Chicago, Illinois, United States Adler Planetarium Full time

    Development Database SpecialistAbout the Adler Planetarium:The Adler Planetarium aims to connect people with the universe and each other. From hosting visitors to organizing youth STEM programs and online citizen science projects, we strive to inspire confidence in exploring the universe together.The Position:Processing, recording, and updating all donation...

  • Membership and Development Manager

    4 weeks ago

    Chicago, United States Frank Lloyd Wright Building Conservancy Full time

    **Position Type**: Full-time Exempt Position **Reports to**: Executive Director **Supervisory Duties**:occasional volunteers and interns **Workplace Type**:In office **Overview** Responsible for member and donor engagement, database management, and donation processing. Manages annual appeals, annual auction and development activities. Integrates...

  • Database Specialist

    2 weeks ago

    Chicago, Illinois, United States Metropolitan Planning Council Full time

    Database SpecialistAbout MPCDedicated to shaping a better, bolder, more equitable future for everyone, Metropolitan Planning Council (MPC) believes that every neighborhood has promise. Every community should be heard. And every person can thrive. Since 1934, this independent, nonpartisan organization has served metropolitan Chicago's communities and...

  • Memberships Memberships Support

    4 weeks ago

    Chicago, United States Club Quarters Full time

    Club Quarters Application- US Job Description We are seeking an energetic and detail-oriented Sales Coordinatorto join our group team! The ideal candidate will have a naturally ingrainedservice culture and committed to supporting the growth of the group segment forClub Quarters in Chicago New York. If you are looking for an incredible opportunity with future...

  • Marketing and Membership Coordinator

    3 weeks ago

    Chicago, United States Association Management Center Full time

    Job DescriptionJob DescriptionAssociation Management Center seeks a Marketing and Membership Coordinator to add to our team. This role supports AMC's client, American Society of Pediatric Hematology/Oncology (ASPHO) - a 501(c)6 national medical specialty society - to provide support for all marketing, communications, and membership efforts. This is an...

  • Marketing and Membership Coordinator

    4 weeks ago

    Chicago, United States Association Management Center Full time

    Job DescriptionJob DescriptionAssociation Management Center seeks a Marketing and Membership Coordinator to add to our team. This role supports AMC's client, American Society of Pediatric Hematology/Oncology (ASPHO) - a 501(c)6 national medical specialty society - to provide support for all marketing, communications, and membership efforts. This is an...

  • Marketing and Membership Coordinator

    4 weeks ago

    Chicago, United States Association Management Center Full time

    Job DescriptionJob DescriptionAssociation Management Center seeks a Marketing and Membership Coordinator to add to our team. This role supports AMC's client, American Society of Pediatric Hematology/Oncology (ASPHO) - a 501(c)6 national medical specialty society - to provide support for all marketing, communications, and membership efforts. This is an...

  • Vulnerability Scanning Specialist

    5 days ago

    Chicago, United States Bank of America Full time

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...