Patient Services Supervisor

1 month ago

Oakland, United States Siri InfoSolutions Inc Full time
Job DescriptionJob Description

Title: Patient Services Supervisor

Location: Oakland, CA

Duration: 3 months with possible extension

Schedule: Evening Shift 4pm- 12:30am (M-F)

Job Description:

Qualifications:

  • One-year full-time Medi-Cal eligibility experience and in a supervisory capacity within a patient access department.(Admitting and Registration).

Job Summary:

Under direction, plans, organizes and supervises the work of technical and clerical staff involved in Medi-Cal program eligibility and payment source documentation and processing.

Performs related duties as required.

  • Attends meetings on matters pertaining to the function of the unit; maintains good communications and working relationships with personnel in other units.
  • Attends Social Services Agency training sessions on changes in aid regulations, interprets changes in regulation and trains AHS staff on use of new regulations.
  • Coordinates the recording and accumulation of statistical information to prepare reports as required.
  • Coordinates work of the unit with the requirements of other hospital agency departments.
  • Evaluates performance of employees and assists them in developing their full potentials; this may require working on any of the shifts with the employee being trained and evaluated.
  • Evaluates procedures for effectiveness; devises and implements changes in procedures and forms where appropriate which includes staff training.
  • Handles complaints or problems which are more complex and require an overall knowledge of hospital policies and procedures.
  • Interviews, selects, trains, and orients employees. Schedules available staff on a rotating basis.
  • Prepares budget request and control expenditures for the unit as needed.
  • Review Medi-Cal applications taken by the Patient Services Technicians to ensure that they are correct and complete before forwarding to the Social Services Agency.

Knowledge, Skills and Abilities:

  • Act in an appropriate and professional manner as defined by the company's Standards of Behavior, Policy and Procedures, and Scope of Services.
  • Decision making.
  • Demonstrates ability to be proficient and effective with computers and various software applications, such as Word and Excel.
  • Flow of Medi-Cal applications within the Social Services Agency.
  • Interpersonal sensitivity
  • Leadership.
  • Oral and written communication skills.
  • Procedures as they affect relationships between the Patient Financial Counselling Unit and other hospital, Agency, and County units.
  • Public assistance programs and other related available to the patient.
  • Role model AHS Standards of Behavior.
  • Supervisory principles, including work planning, direction and review.

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