Technical Program Manager with Front Office experience
4 weeks ago
SoHo Dragon is looking to hire a Technical Program Manager with Front Office experience.
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Job Description:
- Build solutions using already established patterns.
- Contribute to the architecture, design and coding of our next generation web-based enterprise solutions.
- Implement UI component design focused on re-usability / scalability / extensibility / supportability.
- Collaborate with fellow developers, designers and analysts to solve problems.
- Unit Testing and Documentation of the Solution Plan and re-plan work packages of what needs to be done, when and who's going to do it.
- Identify the risks involved in the project and manage them.
- Motivate the teams involved in the project.
- Coordinate Operations and IT teams on project roles and responsibilities
- Ensure the project is running on time and to budget.
- Track changes to the project requirements.
- Acquire all necessary business sign-off approvals.
- Accountable for the availability and accessibility of all applications and technologies under management, as per the organizational and business requirements and demands.
- Ability to support multiple lines of businesses or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) technologies at global level with multiple concurrent users, ensuring control, integrity, availability and accessibility.
- Enforce the Application Service Management lifecycle, ensuring client satisfaction and management of risk to services.
- Drive incident, issue and outage management, investigation and restoration.
- Act as the technical liaison between operations teams, software engineers, project managers and consumers of technology, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing or upcoming solutions, monitoring, documentation and their supportability.
- Schedule, track and facilitate acceptance of changes to the production environments by developing, improving and enforcing the applicable.
- Configuration Management, Change Management and Production Service Readiness processes.
- Prepare, publish and complete the recertification of standard operating procedures for support teams, on time.
- Eliminate redundancy and waste with automation and retirement of obsolete, manual workarounds, processes and low-value tools.
- Ensure the on-time completion of all compliance and audit related activities, and the delivery of all scheduled reports with quality and accuracy.
- Effectively articulate, document and communicate events, incidents, operational issues and their risks to the IT and Business stakeholders as well as senior leadership team members.
- Be accountable for their timely escalation, resolution and closure.
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