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Help Desk Support Technician

3 months ago

Charleston, United States Thinkport GmbH Full time
Job DescriptionJob DescriptionWe are a pioneer in the development of innovative cloud technologies and support large German-speaking companies with projects in the areas of cloud migration, development and training.

We have the best Support Technicians in the business. They have extensive networking and computer experience, excel in their communication skills, and truly enjoy working with people. They can quickly identify both technical and non-technical users problems, either with their home Internet equipment, email, or website, and can then cater their vocabulary to a level that the user understands and can work with. If you are a techie who enjoys helping people this just might be the job for you.

Responsibilities;
  • 2 years technical support experience in a commercial environment
  • 2 years networking support experience in a commercial environment
  • 2 years computer repair experience (Windows and Mac) in a commercial environment
  • Very strong verbal skills
  • Very strong written skills
  • Very strong organizational skills
  • Very strong customer service skills.

There skills are not required but are desirable

  • Previous technical and networking support experience for a commercial internet service provider
  • Ability to speak Spanish
  • Advanced networking skills
  • Work with brilliant minds, often within a global capacity;
  • Linus systems administration skills
  • Apache, MariaDB/MySQL, Firewalls
  • Web development skills.
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