IT Service Desk Technician
2 weeks ago
Encore Talent Solution is seeking an IT Service Desk Technician for an end client requirement. The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to communicate effectively within the team and to end-users. As a member of the IT Service Desk, the IT Service Desk Technician will work closely with senior team members to implement predefined processes and assists with the creation of new SOPs, Knowledge Base articles, and other forms of support documentation.
Position Description (Essential Duties & Responsibilities)
- Support and troubleshoot workstation, software, and network related issues
- Perform systems administration for Office 365, Active Directory, and workstations across multiple locations
- Escalate issues through the proper channels with detailed information
- Manage incidents according to urgency and impact
- Clearly document support issues and all resolution steps in ticketing system
- Monitor trends from reported incidents to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
- Update incidents and request, while maintaining good communication with the end-user until issue is resolved
- Provide Telephony administration and support using BroadSoft
- PC hardware imaging, and configuration
- Consistent and accurate updating of Asset information in the CMDB
- Workstation setup and cable management
- Create and update Knowledge Base articles including, technical, and self-help documents
- Ability to lift and carry IT hardware
- Up to 10% travel possible
- Perform additional duties as necessary
Knowledge/Skills/Experience
Basic (Required)
- 1-3 years of Service Desk, Help Desk or Support Center experience
- Proficient technical support skills with Dell and Apple hardware, Windows 10, macOS, iOS and Android devices
- 3+ years of experience troubleshooting technology related issues
- Practical understanding of Group Policy, Active Directory, DNS and DHCP etc.
- Experience supporting PC’s in a Windows Active Directory environment
- Prior experience using remote tools such as TeamViewer
- Ability to work well independently and as part of a team
- Excellent written, verbal, and interpersonal communications skills
Preferred
- 4+ years of experience working as a Service Desk Technician
- A+ Certification, Network+ Certification
- Associates or bachelor’s degree in an IT related discipline
- Knowledge of Information Technology Service Management (ITSM) systems
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
-
Service Desk Technician
2 weeks ago
Charleston, United States Encore Talent Solutions Full timeEncore Talent Solutions has partnered with a client in search of a Service Desk Technician on a full-time basis.The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to...
-
Service Desk Technician
2 weeks ago
Charleston, United States Encore Talent Solutions Full timeEncore Talent Solutions has partnered with a client in search of a Service Desk Technician on a full-time basis.The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to...
-
Service Desk Technician
2 weeks ago
Charleston, United States Encore Talent Solutions Full timeEncore Talent Solutions has partnered with a client in search of a Service Desk Technician on a full-time basis.The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to...
-
Service Desk Technician
2 weeks ago
Charleston, West Virginia, United States Encore Talent Solutions Full timeService Desk TechnicianAs a Service Desk Technician with Encore Talent Solutions, you will play a critical role in providing exceptional technical support to our clients. This position requires a strong technical foundation, excellent communication skills, and the ability to work effectively in a team environment.Key Responsibilities:Provide timely and...
-
IT Service Desk Technician
3 weeks ago
Charleston, United States College of Charleston Full time[IT Service Desk Technician *[Posting Details]{arial=""} ]{arial=""}* POSTING INFORMATION Internal Title IT Service Desk Technician Position Type Classified Faculty / Non-Faculty / Administration Non-Faculty Pay Band 5 Level 4 Department IT Support Services Job Purpose The IT Service Desk Technician answers chat, email, telephones, and assists...
-
IT Service Desk Technician
1 week ago
Charleston, United States Encore Talent Solutions Full timeEncore Talent Solutions is seeking an IT Service Desk Technician for an end client requirement. The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to communicate effectively...
-
IT Service Desk Technician
7 days ago
Charleston, United States Encore Talent Solutions Full timeEncore Talent Solutions is seeking an IT Service Desk Technician for an end client requirement. The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to communicate effectively...
-
IT Service Desk Technician
2 weeks ago
Charleston, United States Encore Talent Solutions Full timeEncore Talent Solution is seeking an IT Service Desk Technician for an end client requirement. The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to communicate effectively...
-
Service Desk Technician
2 weeks ago
Charleston, United States Encore Talent Solutions Full timePosition DescriptionThe IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to communicate effectively within the team and to end-users. As a member of the IT Service Desk, the IT...
-
Service Desk Technician
2 weeks ago
Charleston, United States Encore Talent Solutions Full timePosition DescriptionThe IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to communicate effectively within the team and to end-users. As a member of the IT Service Desk, the IT...
-
Desktop / Service Desk Technician
4 weeks ago
Charleston, United States BuzzClan LLC Full timeBuzzClan is an elite business consulting firm collaborating to provide software, advisory & implementation services. BuzzClan is a certified partner for most of the tier 1 cloud, hardware & software providers. Being a vertically integrated solutions company, BuzzClan is known for their capability in the IT Services space.Job Title : Service Desk Technician ...
-
Service Desk Support Specialist
2 weeks ago
Charleston, West Virginia, United States Encore Talent Solutions Full timeService Desk Technician Job DescriptionEncore Talent Solutions is seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support to clients via phone, email, and...
-
Service Desk Support Specialist
2 weeks ago
Charleston, West Virginia, United States Encore Talent Solutions Full timeService Desk Technician Job Description **Job Summary** Encore Talent Solutions is seeking a skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their technical issues are resolved in a timely and efficient manner. **Key...
-
Service Desk Support Specialist
2 weeks ago
Charleston, West Virginia, United States Encore Talent Solutions Full timeJob Title: Service Desk TechnicianAt Encore Talent Solutions, we are seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing top-notch technical support to our end-users, both remotely and face-to-face.Key Responsibilities:Provide timely and effective support for a wide range of...
-
Service Desk Support Specialist
2 weeks ago
Charleston, West Virginia, United States BuzzClan LLC Full timeJob Title: Service Desk Technician Job Overview: BuzzClan LLC is seeking a skilled Service Desk Technician to provide top-notch technical support to our clients. Responsibilities: * Provide Level 1/2 support to clients * Identify and escalate issues as necessary * Resolve end-user incidents and process requests via phone, email, and chat * Escalate user...
-
IT Service Desk Team Lead
2 weeks ago
Charleston, United States College of Charleston Full time[IT Service Desk Team Lead* (2nd Shift) *[Posting Details]{arial=""} ]{arial=""}* POSTING INFORMATION Internal Title IT Service Desk Team Lead* (2nd Shift) Position Type Classified Faculty / Non-Faculty / Administration Non-Faculty Pay Band 6 Level 3 Department IT Support Services Job Purpose The IT Service Desk Team Lead provides strategic...
-
Jr Computer Technician
4 weeks ago
North Charleston, United States RMS Computer Corporation Full timeJr Computer Technician/Desk-Side SupportRate $16/hr.Our client is looking for a Jr Deskside Support Technician. The Technician will work activities such as delivery, installation, moves and changes of end user's computer equipment and peripherals to include laptops, desktops, monitors and host components.Client provides a good supportive work environment...
-
Service Desk Support Specialist
2 weeks ago
Charleston, West Virginia, United States BuzzClan LLC Full timeJob Title: Service Desk TechnicianBuzzClan LLC is a leading business consulting firm that provides software, advisory, and implementation services. As a certified partner for top-tier cloud, hardware, and software providers, we offer vertically integrated solutions in the IT Services space.Job Responsibilities:Provide Level 1/2 technical support to...
-
Help Desk Specialist
4 weeks ago
Charleston, West Virginia, United States Weston & Sampson Full timeJob Title: Help Desk TechnicianWeston & Sampson is seeking a skilled Help Desk Technician to join our IT team in Foxborough, MA. As a Help Desk Technician, you will be responsible for providing technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical...
-
Help Desk Technician
1 month ago
Charleston, United States TEKsystems Full timeJob DescriptionJob DescriptionShift: 1st shift, Monday - FridayContract: 3-4 Months (Possible extension pending performance)Description: We are looking for 9 help desk team members to join our current team to assist with a 3 – 4 month project starting July 6th. During the summer months, this team handles approximately 300-700 of tickets per day with a...