Service Desk Support Specialist
2 weeks ago
Service Desk Technician Job Description
**Job Summary**
Encore Talent Solutions is seeking a skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their technical issues are resolved in a timely and efficient manner.
**Key Responsibilities**
* Provide technical support to clients via phone, email, and remote desktop
* Troubleshoot and resolve technical issues related to workstations, software, and network
* Perform systems administration tasks for Office 365, Active Directory, and workstations
* Escalate issues to senior team members as needed
* Manage incidents and track trends to identify potential chronic issues
* Update incidents and requests in the ticketing system
* Provide telephony administration and support using BroadSoft
* Perform PC hardware imaging and configuration
* Update asset information in the CMDB
* Workstation setup and cable management
* Create and update Knowledge Base articles
**Requirements**
* 1-3 years of experience in a Service Desk, Help Desk, or Support Center environment
* Proficient technical support skills with Dell and Apple hardware, Windows 10, macOS, iOS, and Android devices
* 3+ years of experience troubleshooting technology-related issues
* Practical understanding of Group Policy, Active Directory, DNS, and DHCP
* Experience supporting PCs in a Windows Active Directory environment
* Ability to work well independently and as part of a team
* Excellent written, verbal, and interpersonal communications skills
**Preferred Qualifications**
* 4+ years of experience working as a Service Desk Technician
* A+ Certification, Network+ Certification
* Associates or bachelor's degree in an IT-related discipline
* Knowledge of Information Technology Service Management (ITSM) systems
**What We Offer**
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
**How to Apply**
If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application to Encore Talent Solutions.
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