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Loan System Administrator

2 months ago

Parsippany, United States Blue Foundry Bank Full time
Job DescriptionJob DescriptionAbout Blue Foundry Bank
This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers…We are a Bank that Gets Things Done.

At Blue Foundry Bank we invest in the well-being of our most prized asset…our employees We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one.

In addition, our comprehensive compensation package includes; medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement.

Position Summary

The role entails collaborating closely with the Consumer Lending Manager and the Lending Team to ensure the smooth functioning of the Dark Matter Empower platform. Key tasks involve conducting detailed requirements analysis, documenting processes, and performing user acceptance testing to ensure the system meets business needs. Additionally, the role includes administering and managing system configurations for the Empower Loan Origination System (LOS). This encompasses setting up and defining components such as product and pricing, workflows, service providers, and user roles.

The individual is responsible for managing change control processes, including overseeing the promotion of changes across different environments. They also handle testing system upgrades as well as planning and managing user acceptance testing to ensure that the system functions as expected.

Managing integrations with all service providers is another crucial aspect of the role. This involves ensuring seamless communication between the LOS and external service providers. When issues arise, the role requires providing escalation support for help desk requests, troubleshooting problems, and escalating unresolved issues to Dark Matter tech support when necessary.

The individual also serves as a subject matter expert on the Empower platform, offering insights on processes, features, and workflows to business SMEs. They are expected to recommend new features and improvements to enhance system efficiency. Lastly, the role involves maintaining and testing business rules to ensure they align with company policies and objectives.

Primary Responsibilities

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions across all technology platforms used in Residential and Consumer Lending.
  • Leading ongoing reviews of business processes and developing optimization strategies.
  • Staying up to date on the latest processes and IT advancements to automate and modernize systems.
  • Conducting meetings and presentations to share ideas and findings.
  • Performing requirements analysis.
  • Documenting and communicating the results of your efforts.
  • Effectively communicating your insights and plans to cross-functional team members and management.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Working closely with vendors, operations teams, and management.
  • Providing leadership, training, coaching, and guidance to operations staff.
  • Allocating resources and maintaining cost efficiency.
  • Ensuring solutions meet business needs and requirements.
  • Developing test plans and executing user acceptance testing.
  • Managing projects, developing project plans, and managing deliverables and deadlines.
  • Updating, implementing, and maintaining procedures.

Additional Responsibilities

  • Prioritizing initiatives based on business needs and requirements.
  • Serving as a liaison between stakeholders and users.
  • Managing competing resources and priorities.
  • Monitoring deliverables and ensuring timely completion of projects.
  • Attends seminars, webinars, meetings and participates in Bank events as needed or upon request.
  • Performs other duties as assigned.

Position Requirements

  • Bachelor’s degree in business, finance or related field preferred
  • Minimum of five (5) years’ experience in mortgage operations and administration of LOS systems.
  • Experience with Dark Matter Empower or other leading LOS systems.
  • Exceptional analytical and conceptual thinking skills.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Advanced technical skills.
  • Excellent documentation skills and experience with process modeling.
  • Experience creating detailed reports and giving presentations.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • A track record of following through on commitments.
  • Excellent planning, organizational, and time management skills.
  • A history of leading and supporting successful projects.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.

Come join the Blue Crew community and be part of our success