Guest Services Representative
4 weeks ago
The Admiral Hotel, located in the heart of Mobile, is seeking to hire a Full-Time Guest Service Agent to join our Guest Services department. If you have a passion for hospitality and strive to provide excellent service to guests, look no further than The Admiral
WHAT WE HAVE TO OFFER:
LOCATION: 251 Government Street Mobile, AL 36602
SALARY: $14.50 per hour
BENEFITS:
- A culture that values passion, individuality, and fun
Opportunities for internal growth and development
Paid Time Off (PTO)
Paid holidays
Earned Wage Access through PayActiv- access to your earned wages before payday
Affordable medical, dental, & vision insurance plans
Company provided life insurance
Short & Long Term Disability and Accident and Critical Illness Insurance
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Referral program
Employee Assistance Program
Discounts at all Avocet-owned hotels & restaurants
WHO WE ARE LOOKING FOR:
POSITION SUMMARY:
The Guest Service Representative is responsible for greeting, registering, and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.
MAIN DUTIES AND RESPONSIBILITIES:
Greets all guests in a pleasant and professional manner
Completes the guest registration and check-out procedures
Answers telephone, transfers calls, and takes messages when applicable
Makes hotel reservations for guests, including changes and cancellations
Follows proper credit card procedures
Maintains accurate bank during shift and uses correct vouchers for specified transactions
Verify and drop cash postings from the worked shift
Responds to all guest needs and requests in a timely fashion
Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
Understands hotel service and programs
Knowledgeable of geographical area and points of interest
Files appropriate paperwork as directed
Ensure the front desk is adequately stocked of all supplies
Understands hotel emergency procedures and evacuation protocols
Collects payment for all guests at check-in and check-out. Makes changes as necessary
Keeps Front Office and Lobby area neat, clean, vacuumed, and dusted daily
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance is neat, clean, and professional
Maintain confidentiality of proprietary information and protect company assets
Speak with others using clear and professional language
Establishes and maintains open, collaborative relationships with employees and fellow management team members.
Perform all reasonable job duties as requested.
SUPERVISORY RESPONSIBILITIES:
Maintain safety and security at the front desk post
JOB REQUIREMENTS:
Education:
High School diploma or equivalent and/or experience in a hotel or a related field preferred
Experience:
One year of prior hotel guest service experience preferred
Prior guest relations training
Skills:
Significant attention to detail.
Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.
Understanding of basic math skills
Good verbal and guest interaction skills
Collect money and issue change where applicable
Ability to work as a cohesive team member - relaying information appropriately from shift to shift
WORKING CONDITIONS:
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment to Be Used:
Computers (MS Office/Google) PMS (Opera,) POS (Micros,) and Key Card software (SafLok, Dorma Kaba)
Physical & Mental Requirements:
Must be able to stand for several hours at a time
May be required to lift items up to 25 lbs.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHO WE ARE:
The Admiral: Illuminate Your Career in a World of Elegance
With a mission to dazzle and delight, we provide an environment that’s as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you’re ready to be part of our illustrious story, learn more at theadmiralhotel.com.
EOE / DFWP
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