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Guest Services Representative

2 months ago

Mobile, Alabama, United States Holiday Inn Airport Mobile Full time
Position Overview

As a vital member of our team at Holiday Inn Airport Mobile, the Guest Services Representative plays a crucial role in ensuring a welcoming atmosphere for all visitors.

Key Responsibilities:

  • Welcome and allocate accommodations for guests upon arrival.
  • Verify and manage both telephone and online bookings.
  • Address guest inquiries, requests, and any concerns promptly.
  • Process payments from guests upon their departure.
  • Maintain accurate records of room occupancy and guest details.
  • Relay essential guest information to relevant departments.

Qualifications:

  • Prior experience in customer service or front desk operations is preferred.
  • Ability to establish positive relationships with guests.
  • Strong organizational capabilities.
  • Exceptional written and verbal communication skills.

Employment Type: Full-time

Benefits:

  • Employee discounts available.

Work Schedule:

  • 8-hour shifts
  • Evening shifts
  • Holidays
  • Overnight shifts
  • Weekends as required