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Guest Experience Coordinator

2 months ago

Mobile, Alabama, United States Integral Hospitality Full time
Job Summary

We are seeking a highly detail-oriented and thorough Housekeeping Team Member to join our team at Integral Hospitality. As a Room Attendant Specialist, you will have the opportunity to provide exceptional guest experiences by ensuring the cleanliness and comfort of our rooms and public areas.

Key Responsibilities
  • Follow all safety protocols to maintain a safe working environment, including proper cart placement, awareness of surroundings, and maintaining safe keeping of key cards.
  • Be aware of suspicious activities and report any concerns to the General Manager.
  • Be accountable for any found property or guest items left in rooms, and turn in any property immediately to lost and found per hotel policy.
  • Maintain and organize cleaning cart to transport cleaning supplies.
  • Perform general cleaning and sanitizing tasks and services throughout the property as assigned.
  • Clean and disinfect bathrooms, and when applicable kitchen and dining areas.
  • Use proper chemicals according to OSHA Safety and Health Management System guidelines.
  • Wipe and dust all surfaces, clean mirrors, vacuums, and clean floors, rugs, furniture, and window treatments, according to property procedures.
  • Wash dishes, utensils, glasses, and any other kitchen equipment when a kitchen is present, all according to property procedures.
  • Remove and replace all linen, terry, and blankets on assigned days.
  • Neatly remake all beds with appropriate linens and blankets, and restock bathrooms with terry and amenities according to brand standards.
  • Empty and sanitize all trash containers, replacing appropriate liners according to brand standards.
  • Review rooms for any issues or needed repairs and report appropriately according to the procedure adopted by the hotel.
  • Clean and organize laundry room and storage closets.
  • Secure all storage closets, laundry doors, and laundry chutes at all times.
  • Handle guest requests.
  • Report room discrepancies.
  • Load washers and dryers, fold sheets and towels in the laundry room as needed.
  • Wear appropriate brand required uniform and name tag during all scheduled shifts.
Requirements
  • Detail oriented and thorough
  • Ability to perform basic communication skills
Physical Requirements
  • Prolonged periods standing and walking, and frequently pulling, pushing, and bending.
  • Must be able to lift and carry up to 25 pounds at a time.