Help Desk Support
3 months ago
Client Service Technician - Help Desk Support
S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and shared devices, firmware, and software, local and network logical objects/structures on PSFB unclassified and classified, wired and wireless, and local and virtual private network (VPN) networks. This includes but is not limited to troubleshooting/installing from the communication to the end device. The qualified candidate shall perform the following tasks:
Experience/Responsibilities:
- Possess 3 years of Helpdesk Support Experience.
- Basic understanding of networking, including OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).
- Experience involving the receipt, installation, configuration, connection, management, maintenance, reconnection, replacement, upgrading, updating, investigation, troubleshooting, repair, verification of proper operation, and uninstallation/removal of approved end-user and shared devices.
- Experience with two or more of the following; desktop computers, laptop computers, tablets, smart-phones, Voice-over-Internet Protocol (VoIP) and analog/digital telephones, printers, scanners, multi-function devices (MFDs)/multi-function printers (MFPs), digital senders, TACLANES (encryption devices), VDI clients peripheral and component equipment
- firmware and software, and local and network logical objects/structures
- Computer accounts, user accounts, group accounts, electronic mail (e-mail) accounts, and associated structures, shared network resources, websites, public key infrastructure (PKI) certificates, and credentials
- Understand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to all site-specific policies and procedures.
- Accurately document all customer contact via the Ticketing system to include detailed issues reported and provide ticket updates, through incident resolution.
- Monitor all network capabilities, functions, and performance utilizing means as provided customers such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources, and create trouble tickets on all issues observed.
- Ability to work in a fast-paced environment.
- Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine the root cause of the problem.
Education:
- BA/BS preferred
Certifications:
- IAT Level II
Security Clearance:
- Secret Clearance Required
Other Position Requirements:
S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, sexual orientation, gender identity, physical or mental disability, protected veterans status, or any other status protected by the laws or regulations in the locations where we operate.
-
Client Support Specialist
3 weeks ago
Manitou Springs, Colorado, United States S2Technologies Full timeJob OverviewClient Service Technician - Help Desk SupportS2Technologies is actively seeking individuals with expertise in help desk support. As a Client Service Technician/Help Desk Specialist, you will deliver comprehensive end-user, system, and network assistance. This role encompasses both hands-on and remote support for end-user devices, firmware, and...
-
Help Desk Support Specialist
19 hours ago
Colorado Springs, Colorado, United States Kavaliro Full timeJob Title: Help Desk TechnicianJob Type: Contract to Hire (Converts to FTE after 90 days)Location: Colorado Springs, CO (Onsite)Pay: $23/hr.Job SummaryWe are seeking a skilled Help Desk Technician to provide first-level support for our clients. The ideal candidate will have 1-3 years of hands-on Help Desk experience and excellent communication...
-
Help Desk Support I
16 hours ago
Colorado Springs, United States Della Infotech Full timeThe purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams. The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves...
-
Help Desk Support Specialist
2 weeks ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeJob Title: Help Desk Technician IITransform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.About the Role:As a Help Desk Technician II, you...
-
Help Desk Support Specialist
2 weeks ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeJob SummaryWe are seeking a highly skilled Help Desk Technician IV to join our team at General Dynamics Information Technology. As a Help Desk Technician IV, you will play a critical role in providing technical support and troubleshooting to network, desktop, and/or systems hardware and software.Key ResponsibilitiesProvide technical support and...
-
Help Desk Support Specialist
3 weeks ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeJob SummaryWe are seeking a highly skilled Help Desk Technician IV to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Technician IV, you will play a critical role in providing technical support and troubleshooting to network, desktop, and/or systems hardware and software.Key ResponsibilitiesProvide technical support and...
-
Help Desk Technician
4 weeks ago
Colorado Springs, United States Kavaliro Full timePosition Title: Help Desk TechnicianStatus: contract to hire (converts to FTE after 90 days)Pay: $24/hr. per hourLocation: Colorado Springs, CO (onsite)Polished and professional demeanor and presentation1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates)1-3 years of supporting Microsoft Office productsJob DescriptionOur...
-
Help Desk Technician
1 month ago
Colorado Springs, United States Kavaliro Full timePosition Title: Help Desk TechnicianStatus: contract to hire (converts to FTE after 90 days)Pay: $24/hr. per hourLocation: Colorado Springs, CO (onsite)Polished and professional demeanor and presentation1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates)1-3 years of supporting Microsoft Office productsJob DescriptionOur...
-
Help Desk Technician
2 days ago
colorado springs, United States Kavaliro Full timePosition Title: Help Desk TechnicianStatus: contract to hire (converts to FTE after 90 days)Pay: $23/hr. per hourLocation: Colorado Springs, CO (onsite)Polished and professional demeanor and presentation1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates)1-3 years of supporting Microsoft Office productsJob DescriptionOur...
-
Help Desk Specialist
3 days ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeJob Title: Help Desk Technician IVTransform technology into opportunity as a Help Desk Technician IV with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most.At GDIT, people are our differentiator. As a Help Desk Technician IV, you will help ensure today is safe and tomorrow is...
-
Help Desk Specialist
2 months ago
Colorado Springs, United States System Soft Technologies Full timeIT Service DeskHelp Desk Technician City of Colorado SpringsOnsiteThe Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to provide a quality customer experience at all times. They document and...
-
Help Desk Specialist
2 months ago
Colorado Springs, United States System Soft Technologies Full timeIT Service DeskHelp Desk Technician City of Colorado SpringsOnsiteThe Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to provide a quality customer experience at all times. They document and...
-
Help Desk Technician
3 weeks ago
Warm Springs, United States Robert Half Full timeRobert Half is looking for a skilled Help Desk Technician to support a tribal organization in Warm Springs, Oregon. Apply now!Pay: $25-30/HR + $500 Signing BonusLocation: 100% Onsite in the Warm Springs - hybrid is possible (2 days telework)Length of assignment: 3-6 months contract with potential to convertJob duties: Identify and initiate resolutions to...
-
Help Desk Analyst
2 months ago
Colorado Springs, United States System Soft Technologies Full timeIT Service DeskHelp Desk TechnicianPay: $21-28.50 Per Hour Range. Cannot exceed Rate Range. City of Colorado SpringsOnsiteThe Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to provide a...
-
Help Desk Analyst
1 month ago
Colorado Springs, United States System Soft Technologies Full timeIT Service DeskHelp Desk TechnicianPay: $21-28.50 Per Hour Range. Cannot exceed Rate Range. City of Colorado SpringsOnsiteThe Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to provide a...
-
Help Desk Specialist
3 days ago
Colorado Springs, Colorado, United States S2 Technologies Full timeJob Title: Help Desk SpecialistS2Technologies is seeking a skilled Help Desk Specialist to provide end-user, system, and network support. As a key member of our team, you will be responsible for troubleshooting, installing, and configuring hardware and software to ensure seamless operations.Key Responsibilities:Provide technical support to end-users via...
-
Help Desk Specialist
16 hours ago
Colorado Springs, Colorado, United States S2 Technologies Full timeJob Title: Help Desk SpecialistS2Technologies is seeking a skilled Help Desk Specialist to provide end-user, system, and network support. As a key member of our team, you will be responsible for troubleshooting, installing, and configuring hardware and software on various devices and networks.Key Responsibilities:Provide technical support to end-users via...
-
Help Desk Specialist
2 weeks ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeJob SummaryGeneral Dynamics Information Technology (GDIT) is seeking a highly skilled Help Desk Technician II to join our team. As a Help Desk Technician II, you will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.Key ResponsibilitiesProvide technical support and troubleshooting to network, desktop,...
-
Help Desk Technician II
29 minutes ago
Colorado Springs, Colorado, United States General Dynamics Information Technology Full timeJob Title: Help Desk Technician IIJoin General Dynamics Information Technology (GDIT) as a Help Desk Technician II and be part of a team that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.Job Summary:We are seeking a skilled Help Desk Technician II to provide...
-
Client Service Technician
4 weeks ago
Manitou Springs, Colorado, United States S2Technologies Full timeJob OverviewClient Service Technician - Help Desk SupportS2Technologies is actively seeking individuals with experience in help desk support. As a Client Service Technician/Help Desk Specialist, you will deliver comprehensive end-user, system, and network assistance. This role entails both hands-on and remote support for end-user devices, firmware, and...