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Process and Control Analyst

1 month ago

Wilmington, United States Continental Finance Company Full time
Job DescriptionJob DescriptionSalary:

Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Process and Control Analyst to support our Process and Control team.


The Process and Control Analyst is responsible for investigating and resolving complex and sensitive service-related disputes involving credit card consumers; and monitoring various functions within the company to ensure consumer complaints/issues are handled appropriately and within specified timeframes. In addition, the ideal candidate will perform analysis of audit findings and report these findings along with recommendations on improvements of the processes. 


***CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)***


Essential Functions:

  • Reviews reports daily to ensure proper Vendor procedures are followed for credit card servicing, such as billing statements, card issuance, letters, Dispute/Fraud/Lost & Stolen processing and Credit Protection enrollment & claims processing. 
  • Documents non-compliant instances for correction by Vendor
  • Reviews all processes within the company to ensure that all Regulatory and Compliance regulations are met in order to prevent litigation costs and regulatory/compliance fines and remediation.
  • Investigates and analyzes determinations on complex service-related disputes involving consumers to ensure compliance with credit card regulations, avoid litigation costs and promote consumer goodwill.
  • Examines causes of customer disputes and initiates corrective action with third party vendor management team to improve customer relations.
  • Analyzes and recommends improvements in customer service policies, systems, programs and services.
  • Participate in special projects for other departments within the Company
  • Performing other duties as assigned.


The ideal candidate will have the following:

  • Minimum of 2 years customer service experience.
  • Bachelor's degree required. 
  • Previous banking experience preferred.
  • Previous Process and Control experience a plus but not required.
  • Excellent oral/written communication, organization, and customer relationship skills
  • Ability to multi-task, work in a team environment and take direction from management
  • Excellent problem-solving and analytical skills
  • High attention to detail
  • Strong knowledge of Microsoft Word, Excel and PowerPoint.


Why Continental Finance?

Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment.  With our success, we have also grown into an innovative financial tech company With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.


CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.


CFC is seeking bright, energetic individuals that will help us grow and develop together We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today


***CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)*** #LI-HYBRID