Customer Care Technical Specialist
2 weeks ago
Customer Care Technical Specialist (full-time)
Full Job Description
Job Overview:
We are looking to add another member to our Customer Care team who can provide technical support to our service partners and customers within the foodservice industry.
While finding someone that has experience as a repair technician for foodservice equipment would be our “unicorn” candidate, anyone that works within appliance repair of any kind would still be a great fit. We have troubleshooting charts and wiring schematics available for our service partners, but there is nothing like getting help from someone that can explain which screw to turn. The job is in an office setting, but it may be able to move to a hybrid-remote position after a while. Outside of providing technical support, this role will also have some administrative duties such as answering phone inquiries, logging warranty repair efforts, reviewing service support tools, and processing orders.
Why Winston
- We’re a small enough company where we like to know everyone’s name, but big enough that we get to invest back into the company and our people. We have all the standard benefits (medical, matching 401K, paid vacation, etc.), but we focus on investing in learning and growth opportunities from our team members.
- You may not have heard of us, but the chances are you’ve eaten something that was prepared in our foodservice equipment. We sell to a ton of restaurant chains (like McD, Pizza Hut, KFC, etc.) but are also used by some of the top chefs in the world.
- We are one of only two manufacturers in KY that is certified as a “Great Place to Work,” which was done by surveying their entire workforce. We know we aren’t perfect, but we are pretty awesome.
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