Customer Care Specialist

3 weeks ago


Louisville, United States Focus Physical Therapy Full time

Our Staff is here to help our clients understand and trust our physical therapy process. We are here to support our clients through their pain and healing. We walk them through what to expect and how we can help them. We deliver a patient experience - not just treatment. Our team invests in our clients lives beyond the treatment room. If you need to be told what to do - no need to click apply below.

Still interested? Read on and apply if you are up for the challenges and responsibilities.

Role:

Our customer care specialist is someone who is the most organized person in our office. Their role is to work closely with the clients, staff and referral sources. They will perform a number of administrative tasks to support our team ensuring efficient operations in our offices with a primary role of engaging clients and supporting their therapy goals.

Primary Job Responsibilities:

  • Ensuring the best service and comforts are provide for our clients with the ultimate goal being above expectations of satisfaction.
  • Working cooperatively within the team environment.
  • Maintain a professional appearance with a positive attitude and is adaptable and flexible.
  • Is helpful, patient and is interested in the welfare of our clients and staff.
  • Handles negative situations and conflict in a constructive mode utilizing interpersonal and communication skills.
  • Selling the therapy in an efficient and accurate manner.
  • Management of the therapist schedule confirming appointments and making follow up appointments as needed.
  • Demonstrates leadership and organizational skills in assisting in the planning and implementing of changes where applicable.
  • Able to multitask for the benefit of quality services.
  • Submitting claims as needed.
  • Checking benefits as needed.
  • Excellent phone and computer skills.
  • Initiates communication or dialogue with supervisor or manager when processes, tasks, instructions, etc. are not clear.
  • Being coachable as roles change and environments grow.
  • Participating in implementing and maintaining a high level of client service and professional standards.
  • Schedule Monday - Friday.
  • Hours to be discussed.


  • Louisville, United States Focus Physical Therapy Full time

    Job DescriptionJob DescriptionOur Staff is here to help our clients understand and trust our physical therapy process. We are here to support our clients through their pain and healing. We walk them through what to expect and how we can help them. We deliver a patient experience - not just treatment. Our team invests in our clients lives beyond the...


  • Louisville, United States Ken Towery’s Tire & AutoCare Full time

    Job DescriptionThe Guest Care Specialist role is full time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care...


  • Louisville, United States Ken Towery’s Tire & AutoCare Full time

    Job Description The Guest Care Specialist role is full time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care...


  • Louisville, United States University of Louisville Physicians Full time

    The Accounts Receivable Customer Service Specialist answers incoming telephone calls, i.e., patients, insurance companies, physician offices, etc. regarding questions on hospital accounts. With resolution, assists patient/guarantor/insurance companie Customer Service, Specialist, Service Manager, Insurance, Healthcare, Retail, Patient


  • Louisville, United States PPS-HPS Full time

    Job DescriptionJob DescriptionPPS is seeking a high-energy Customer VMI and Delivery Specialist for our fastener distribution facility in Louisville. This is a full-time permanent position with a highly competitive starting pay rate, a second-to-none benefits package, and a high ceiling for growth! Responsibilities:Restock customer bins with fasteners and...


  • Louisville, United States German American Bank Full time

    As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation Customer Service Specialist, Customer Service, Specialist, Retail, Service


  • Louisville, United States Advanced Solutions Full time

    * Current: Customer Care Representative **Customer Care Representative** * Location: * Louisville, KY **Position Purpose and Objectives** The Customer Care Representative provides optimum customer support to customers (especially end users) and represents the company in a courteous and professional manner. They interact with customers to provide information...


  • Louisville, United States VSL Employee Co LLC Full time

    Job DescriptionJob Description**3rd Shift Available**As a Vitality Personal Care Specialist, you will· Assist residents with daily life activities as indicated in service plans.· Perform other services for residents such as laundry, pet care, escorting to activities, etc.· Assist in development and revision of service plans by informing supervisor of...


  • Louisville, United States VITALITY Senior Living Full time

    As a Vitality Personal Care Specialist, you will•Assist residents with daily life activities as indicated in service plans.•Perform other services for residents such as laundry, pet care, escorting to activities, etc.•Assist in development and revision of service plans by informing supervisor of current resident needs and preferences, as well as...


  • Louisville, United States VITALITY Senior Living Full time

    As a Vitality Personal Care Specialist, you will•Assist residents with daily life activities as indicated in service plans.•Perform other services for residents such as laundry, pet care, escorting to activities, etc.•Assist in development and revision of service plans by informing supervisor of current resident needs and preferences, as well as...


  • Louisville, United States Elevance Health, Inc. Full time

    Customer Care Representative I - Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health. This position Customer Care, Representative, Health, Customer, Retail, Healthcare


  • Louisville, United States The Peach Truck Full time

    Description Join The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer first culture. Other duties will include...


  • Louisville, United States Res-Care, Inc. Full time

    Our Company StepStone Family & Youth Services Overview The Placement Stability Specialist works directly with the foster family, foster youth, and foster care team, in the office and home environment, to identify therapeutic barriers to prevent home placement disruptions of foster youth. Through specialized trainings which incorporate trauma informed care...


  • Louisville, United States AstraZeneca, plc Full time

    The primary responsibility of the Institutional Account Sales Specialist is to engage key stakeholders within complex hospital accounts, institutional systems and integrated delivery network (ID - Ns). This includes major Academic Centers, Comprehens Sales Specialist, Acute Care, Specialist, Pharmaceutical Sales, Sales, Account


  • Louisville, United States VSL Employee Co LLC Full time

    Job DescriptionJob DescriptionAs a Vitality Personal Care Specialist, you will· Assist residents with daily life activities as indicated in service plans.· Perform other services for residents such as laundry, pet care, escorting to activities, etc.· Assist in development and revision of service plans by informing supervisor of current resident needs and...


  • Louisville, United States Labor Solutions, LLC Full time

    Job DescriptionJob DescriptionWe are looking for an enthusiastic Customer Service Specialist to help contribute and fuel the ongoing growth of our company. You will be responsible for taking part orders while obtaining and confirming client account information and maintaining good customer relationships.An effective Customer Service Specialist must be an...


  • Louisville, Kentucky, United States UofL Health Full time

    Overview: We are Hiring! Location: 250 E Liberty Street Louisville, KY 40202   About Us UofL Health is a fully integrated regional academic health system with eight hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in Louisville and the surrounding counties,...

  • Caregiver Memory Care

    1 month ago


    Louisville, United States BALFOUR SENIOR CARE Full time

    Job DescriptionJob DescriptionSituated at the base of the Rocky Mountains, Balfour Senior living in Louisville, CO is seeking talented and team-oriented associates. Here our residents enjoy a full continuum of care paired with our signature amenities and services. We are committed to a work environment of integrity, respect and a customer focus.Why work for...


  • Louisville, Kentucky, United States UofL Health Full time

    Overview: WE ARE HIRING! Location:250 E Liberty Street Louisville, KY 40202  About UofL Health  UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in Louisville and the surrounding counties,...


  • Louisville, United States Res-Care, Inc. Full time

    Our Company BrightSpring Health Services Overview Are you a numbers aficionado, skillful in maximizing costs and minimizing expenses? Finance and Accounting focuses on the organization's financial management strategies and execution. If this piques your interest, read more below and apply today! Responsibilities * Proficient use of computers and data...