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Customer Service Specialist
2 months ago
WHO WE ARE
We are a leading supplier of methacrylate chemistry. As a global company with around 2,900 employees, we are represented on four continents. We serve a global market with our MERACRYL® methacrylates and PMMA molding compounds under the PLEXIGLAS® brand (in the Americas registered under the trademark ACRYLITE®), which we manufacture in our worldwide production network. Our products supply growth markets including the automotive, construction, and medical technology industries.
Röhm is committed to operating with social responsibility, and sustainability forms an integral part of our business strategy. We view our employees as our strength, and we value diversity and inclusion. If you thrive in an environment where individual contributions are both visible and recognized, Röhm may be right for you.
WHAT THE ROLE DELIVERS
The customer service specialist will focus to provide exceptional service to customers. Develop a deep knowledge of customer needs, products and packaging, and SAP transactions. You will also examine and implement options for customer problem resolution, participate in weekly meetings and strive for continuous process improvement.WHAT YOU WILL DO
- Conduct business and always operate with safety, environmental and industrial hygiene concerns as the first priority.
- Respond in a timely manner to orders and inquiries from customers via email, phone and fax. Coordinate with Logistics, Supply Chain, ESHS, Marketing, and Sales Departments as necessary to provide information to customers and process orders. Notify customers of delayed delivery.
- Accurate entry of SAP sales orders (domestic and/or Import) & Samples regarding pricing, product, delivery date, sold to/ship to account, and other pertinent details.
- Maintain sales orders with respect to changes requested by customer, production schedule changes, and shipping delays, etc.
- Ability to oversee our customer service email boxes and fax server.
- Utilize Microsoft databases for customer prices and product information.
- Responsible for 100% phone coverage.
- Respond in a timely manner while providing feedback on status of forecasted orders.
- Utilize SAP to determine Inventory and Customer/Product Relationship Information.
- Process and participate in QN (Quality Notification) investigations as needed for determination of corrective action.
- Create and maintain customer ship to accounts and customer profiles required to manage daily business.
- Ability to travel up to 10% per year domestically.
- Bachelor's degree with 2 years of experience OR 5 years or more of equivalent experience in lieu degree.
- Preferred experience within a Chemical Company, but not required.
- Excellent written and verbal communication skills.
- Preferred knowledge or experience with SAP.
- Working knowledge of Excel, Word & Outlook.
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