Customer Service Representative

2 months ago


Parsippany, United States Robert Half Full time
Job DescriptionJob DescriptionWe are looking for a Customer Service Representative to join our team in the Paper/Packaging industry located in Parsippany, New Jersey, 07054, United States. As a Customer Service Representative, you will be responsible for managing customer requests, processing orders, and maintaining effective communication with customers. This role offers a contract to hire employment opportunity, providing a platform for the successful candidate to grow and develop within the company.

Responsibilities:

• Handling incoming customer requests and routing them to the appropriate personnel
• Responding to customer inquiries via various channels (email, phone, customer portal) in a professional and timely manner
• Creating and communicating quotes efficiently
• Processing customer orders, invoices, returns, and warranties through CRM/ERP and online customer portals
• Gathering customer information for submission into online systems and setting up initial customer accounts
• Assisting with supporting orders and deliveries in coordination with the parts warehouse and/or factories
• Updating customers on status changes for their orders that may impact expected and requested delivery dates
• Collaborating with other departments (field service, accounting, sales, etc.) to ensure smooth operations
• Supporting the department in achieving specified sales targets
• Assisting in the collection of outstanding invoices as assigned.• Possess a minimum of 2 years of experience in a customer service role, preferably in the Paper/Packaging industry.
• Proficient in answering inbound calls and managing inbound and outbound calls effectively.
• Experience in a call center environment, particularly in customer service.
• Ability to perform data entry tasks accurately and efficiently.
• Skilled in managing email correspondence and maintaining professionalism in written communication.
• Familiarity with Microsoft Excel and Microsoft Word.
• Experienced in order entry and ensuring accuracy in order details.
• Ability to schedule appointments effectively and in a timely manner.
• Strong customer service skills, with a focus on providing exceptional service and maintaining customer satisfaction.
• Ability to handle customer inquiries, complaints, and issues professionally and effectively.

  • Parsippany, New Jersey, United States Domino's Pizza Full time

    At Domino's Pizza, our success is built on the skills and dedication of our team members. We're seeking a Customer Service Representative to join our franchise stores, where you'll have the opportunity to develop your skills and advance your career.As a Customer Service Representative, you'll be responsible for providing exceptional customer service, taking...


  • Parsippany, New Jersey, United States Careers Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.Key...


  • Parsippany, New Jersey, United States Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to...


  • Parsippany, New Jersey, United States Careers Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities* Respond to customer inquiries via phone, email, and...


  • Parsippany, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team located in Parsipanny, New Jersey. In this role, you will be tasked with handling both in-person and over-the-phone customer interactions, as well as performing data processing tasks. This role offers a contract to hire employment opportunity, with a focus on...


  • Parsippany, New Jersey, United States NJM Insurance Full time

    About the Role:NJM Insurance Group is seeking a talented and customer-focused individual to join our Contact Center team as a Licensed Account Representative.As a Licensed Account Representative, you will play a critical role in delivering exceptional customer service to our policyholders, assisting them with setting up new policies, and completing policy...


  • Parsippany, New Jersey, United States Careers Full time

    Customer Care RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Care Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for our customers.Key Responsibilities:Support...


  • Parsippany, New Jersey, United States GAF Full time

    Job OverviewGAF is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service to ensure a positive experience for our clients.Respond to customer inquiries and resolve issues in a timely and professional manner.Assist customers with preparing their...


  • Parsippany, United States Berkshire Hathaway GUARD Insurance Companies Full time

    Overview: Berkshire Hathaway GUARD is seeking a Customer Service Representative to work out of our Parsippany, NJ Office. In this position you will be responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to Berkshire Hathaway GUARD Insurance Companies'...


  • Parsippany, New Jersey, United States NJM Insurance Full time

    About the Role:NJM Insurance Group is seeking a talented and customer-focused individual to join our Contact Center team as a Licensed Account Representative.As a Licensed Account Representative, you will play a key role in delivering exceptional customer service to our policyholders, assisting them with setting up new policies, and completing policy...


  • Parsippany, New Jersey, United States NJM Insurance Full time

    About the RoleWe are seeking a talented and customer-focused individual to join our Contact Center team as a Licensed Account Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and building strong relationships with our policyholders.Key ResponsibilitiesDeliver a high-quality customer experience...


  • Parsippany, United States Humanscale Full time

    The Customer Care Representative (CCR) acts as the primary interface between Humanscale and our internal and external customers. The CCR will be responsible for providing timely and accurate support in servicing Humanscale product on tasks including Customer Care, Representative, Internet, Customer Service, Internal, Manufacturing, Retail


  • Parsippany, New Jersey, United States Sherwin-Williams Full time

    Job Title: Store AssociateJob Summary: We are seeking a highly motivated and customer-focused Store Associate to join our team at Sherwin-Williams. As a Store Associate, you will play a critical role in providing exceptional customer service, assisting customers with their needs, and maintaining a clean and organized store environment.Key...


  • Parsippany, New Jersey, United States Walgreens Full time

    Key Responsibilities:Deliver exceptional customer service by modeling a distinctive and delightful experience.Process sales on assigned cash register and provide courteous, fair, friendly, and efficient checkout service.Recommend items for sale to customers and suggest trade-up and/or companion items.About the Role:As a Customer Service Associate at...


  • Parsippany, New Jersey, United States Sherwin-Williams Full time

    Job DescriptionThis role is crucial to the success of our retail stores. As a Store Associate, you will work closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will be expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while...


  • Parsippany, New Jersey, United States Massage Envy Full time

    Overview:We're seeking a dedicated and passionate individual to join our team at Massage Envy Parsippany. As a Sales and Customer Service Associate, you'll play a vital role in delivering an exceptional experience to our clients and helping them achieve their wellness goals.Perks and Benefits:Competitive hourly rate of $16-$18Matching 401(k) planPaid time...


  • Parsippany, New Jersey, United States Chick-fil-A Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front of House Team Member. As a key member of our restaurant team, you will be responsible for providing exceptional dining experiences for our guests, ensuring a positive and welcoming atmosphere, and upholding the high standards of our brand.Key...


  • Parsippany, New Jersey, United States Target Full time

    Be a Part of Something BigAt Target, we're more than just a retailer - we're a team of passionate individuals who are dedicated to making a difference in our communities. As a Guest Advocate, you'll play a vital role in creating a welcoming and inclusive shopping experience for our guests.Your Key Responsibilities:Create a warm and inviting atmosphere by...


  • Parsippany, New Jersey, United States Schneider Electric USA, Inc Full time

    Job Title: Field Service RepresentativeSchneider Electric USA, Inc. is seeking a highly skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for providing technical support and repair services to our customers in the field.Key Responsibilities:Perform routine maintenance and repairs on electrical...


  • Parsippany, New Jersey, United States Schneider Electric USA, Inc Full time

    Job SummaryWe are seeking a skilled Field Service Representative to join our team at Schneider Electric USA, Inc. As a Field Service Representative, you will play a critical role in providing exceptional customer service and technical support for our customers.Key Responsibilities:Perform assembly, startup, diagnostic, repair, and preventive maintenance on...