Customer Experience Specialist

2 weeks ago


Parsippany, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in the search for a dedicated Customer Experience Specialist to join our team in Parsippany, New Jersey. In the Food & Food Processing industry, you will play a crucial role in handling order management and logistics. This role provides a contract to hire employment opportunity where you will be responsible for implementing CSR practices and policies, analyzing performance, and managing customer relationships.

Responsibilities:

• Efficiently process customer orders using SAP Order Management
• Maintain a comprehensive understanding of our customer service practices and policies
• Enhance customer logistics performance and the total cost-to-serve by streamlining order processing
• Handle the complete order processing cycle, including receipt of purchase orders, confirmation of inventory, and delivery dates
• Ensure on-time shipping, delivery, and fill rates to maximize customer satisfaction
• Utilize analytical skills to track efficiency gains of ship with functionality and provide updates to customer service and cross-functional stakeholders
• Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, IT) and external partners
• Use Microsoft Excel, SAP, and proprietary systems to track shipments through warehouses and carriers
• Manage multiple accounts: receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries with warehouses and carriers
• Initiate and support continuous process improvement to enhance overall cost-to-serve for key accounts
• Manage returns, credit, and claims processes efficiently, minimizing OS& Ds and customer claims for non-compliance.• Proven experience in a Customer Experience Specialist role or similar within the Food & Food Processing industry.
• Exceptional skills in Analytics to interpret customer data and trends.
• Ability to Track Shipments effectively, ensuring timely delivery and customer satisfaction.
• Experience in handling Purchase Orders, ensuring accuracy and efficiency.
• Proficiency in SAP for managing business operations and customer relations.
• Experience in Order Entry, ensuring accuracy and efficiency in processing customer orders.
• Advanced proficiency in Microsoft Excel for data management and analysis.
• Prior experience in the Consumer Packaged Goods (CPG) industry is desirable.
• Excellent communication and interpersonal skills for interacting with customers and resolving their concerns.
• Strong problem-solving skills to handle any customer issues swiftly and effectively.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• High level of attention to detail and organizational skills.
• Ability to work collaboratively with a team as well as independently.
• Must possess a customer-centric approach and commitment to delivering exceptional customer service.

  • Parsippany, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the process of recruiting a Customer Experience Specialist to join our team in the Food & Food Processing industry, based in Parsippany, New Jersey. This role offers a contract to hire employment opportunity and involves ensuring efficient and accurate order management, customer service, and logistics operations....


  • Parsippany, New Jersey, United States Marriott Full time

    Unlock Your Potential at MarriottAre you ready to take your career to new heights? Marriott Hotels is seeking a talented individual to join our team as a Guest Experience Specialist. With over 6,000 properties globally, we offer a world of opportunities for growth and development.As a Guest Experience Specialist, you will be the face of Marriott, providing...


  • Parsippany, New Jersey, United States Mercy College Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Client Advisor. As a key member of our Client Contact Center, you will play a critical role in delivering exceptional client experiences and driving sales growth.Key ResponsibilitiesDeliver luxury best-in-class client experiences and sales across...


  • Parsippany, United States Courtyard by Marriott Full time

    Courtyard by Marriott - 3769 US Highway 46 East [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or complaints in a...


  • Parsippany, New Jersey, United States Roehm Full time

    Job Title: Customer Service SpecialistAbout the Role:The Customer Service Specialist will be responsible for providing exceptional service to customers, developing a deep knowledge of customer needs, products, and packaging, and SAP transactions. The ideal candidate will be able to examine and implement options for customer problem resolution, participate in...


  • Parsippany, United States Marriott Full time

    Additional Information Pay: $16.91/hour Job Number 24164865 Job Category Rooms & Guest Services Operations Location Courtyard Parsippany, 3769 US Highway 46 East, Parsippany, New Jersey, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in...


  • Parsippany, United States Marriott International, Inc Full time

    Additional Information Pay: $16.91/hourJob Number 24164865Job Category Rooms & Guest Services OperationsLocation Courtyard Parsippany, 3769 US Highway 46 East, Parsippany, New Jersey, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth...


  • Parsippany, United States Marriott International Inc Full time

    Additional Information Pay: $16.91/hour Job Number 24164865 Job Category Rooms & Guest Services Operations Location Courtyard Parsippany, 3769 US Highway 46 East, Parsippany, New Jersey, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a...


  • Parsippany, New Jersey, United States Mental Health Association Full time

    Job OpportunityThe Mental Health Association is seeking a dedicated individual to fill the role of Lived Experience Professional Support Specialist at our Community Wellness Center in Morris County.This is a 20-hour per week position that offers a unique opportunity to make a positive impact in the lives of individuals seeking mental health support.The...


  • Parsippany, United States Roehm Full time

    WHO WE ARE We are a leading supplier of methacrylate chemistry. As a global company with around 2,900 employees, we are represented on four continents. We serve a global market with our MERACRYL® methacrylates and PMMA molding compounds under the PLEXIGLAS® brand (in the Americas registered under the trademark ACRYLITE®), which we manufacture in our...


  • Parsippany, United States Roehm Full time

    WHO WE ARE We are a leading supplier of methacrylate chemistry. As a global company with around 2,900 employees, we are represented on four continents. We serve a global market with our MERACRYL® methacrylates and PMMA molding compounds under the PLEXIGLAS® brand (in the Americas registered under the trademark ACRYLITE®), which we manufacture in our...


  • Parsippany, United States Roehm Full time

    Location: Parsippany, NJThis role is hybrid - you are required to be in the office 5 or more days per month.WHO WE AREWe are a leading supplier of methacrylate chemistry. As a global company with around 2,900 employees, we are represented on four continents. We serve a global market with our MERACRYL® methacrylates and PMMA molding compounds under the...


  • parsippany, United States Roehm Full time

    Location: Parsippany, NJThis role is hybrid - you are required to be in the office 5 or more days per month.WHO WE AREWe are a leading supplier of methacrylate chemistry. As a global company with around 2,900 employees, we are represented on four continents. We serve a global market with our MERACRYL® methacrylates and PMMA molding compounds under the...


  • Parsippany, New Jersey, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Specialist to join our team at Courtyard Parsippany. As a key member of our staff, you will be responsible for delivering exceptional guest experiences, ensuring seamless transactions, and providing personalized service to our valued customers.Key ResponsibilitiesProcess operational needs and address guest...


  • Parsippany, New Jersey, United States Roehm Full time

    Job Title: Customer Service SpecialistWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Roehm. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional...


  • Parsippany, New Jersey, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Specialist to join our team at Courtyard. As a key member of our staff, you will be responsible for delivering exceptional guest experiences, ensuring seamless transactions, and providing personalized service to our valued customers.Key ResponsibilitiesProcess operational needs and address guest requests...


  • Parsippany, New Jersey, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Specialist to join our team at Courtyard. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions throughout their stay.Your role will involve processing operational needs, addressing guest requests, completing reports,...


  • Parsippany, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Account Specialist

    1 week ago


    Parsippany, New Jersey, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly skilled Account Specialist to join our team at Compass Group, North America. As an Account Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Enter customer...


  • Parsippany, New Jersey, United States Floor & Decor Full time

    Job SummaryWe are seeking a highly skilled and experienced Wood Department Manager to join our team at Floor & Decor. As a key member of our retail operations team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and maintaining high standards of store presentation.Key ResponsibilitiesCustomer Service and Sales:...