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Scheduling Administrator

2 months ago

San Jose, United States Performance Systems Integration LLC Full time
Job DescriptionJob Description

We are looking for a Scheduling Administrator to join our team

The Scheduling Administrator is responsible for direct coordination and management of the daily schedules for Field Technicians providing fire protection services to a wide variety of customers. Expectations include optimal scheduling and dispatch of technicians to ensure all customer obligations are met within PSI efficiency standards.

A flexible, hybrid schedule option is available after successful completion of training. You can expect to work 1-2 days remotely and 3-4 days in the office each week.

In this role you will:

Scheduling

  • Create and schedule service and inspection jobs with customers leveraging our Field Service Management software for fire alarm, sprinkler, suppression, extinguisher, and gate & door services.

  • Review reports daily to ensure efficient technician schedules (jobs and travel time) meeting scheduling productivity standards.

  • Maintain a list of jobs that have flexible service windows to allow for rapid updating of technician schedules due to last-minute schedule disruptions.

  • Field emergency service calls and reroute technicians based on geographic location, availability, and required skillset.

  • Assist technicians and customers with schedule-specific questions, escalating to the manager when appropriate.

Communication

  • Meet PSI customer service standards through proactive communications via Field Service Management software, phone, and email.

  • Ensure the customer clearly understands our fees for services rendered.

  • Coordinate closely with technicians, managers and other internal stakeholders, relaying information to and from customers.

  • Answer customer calls regarding inspections, repairs, and emergency services.

  • Ensure all information needed by the technician to complete the job is up to date in the Field Service Management software.

  • Confirm all customer information required for invoicing is up to date at time of scheduling (billing contact, purchase order, etc.)

Other

  • Other duties may include basic administrative tasks, reviewing inspection & third-party compliance reports, quoting time and materials at emergency service standard rates, and related special projects as assigned.

Requirements:

  • High School Diploma or GED

  • Associate or bachelor’s degree preferred

  • Minimum of 1-year administrative experience

  • Scheduling and/or dispatching experience preferred, but not required

  • Knowledge of or experience with fire life safety or other similar industries preferred

  • Advanced computer and software skills, such as Microsoft, CRM, ERP, and work order management systems

  • Demonstrated excellent customer service and professional etiquette

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon, Northern California, and Idaho. We provide a broad range of Fire & Life safety programs and services - monitoring, testing, and inspecting, system maintenance, installations, and code compliance consultations - to the industries we serve. We strive to be the best place to work within our industry by adhering to the philosophy that we take care of our customers by taking care of our people.

Why join us?

  • Medical, Dental, Vision Plans

  • Company-paid Life and Long-Term Disability Insurance

  • Health Savings Account with generous company contribution (HSA)

  • Flexible Spending Accounts for Medical and Dependent Care (FSA)

  • Employee Assistance Program (EAP)

  • Paid Time Off (PTO) plan

  • 10 paid holidays off per year

  • Safe Harbor 401(k) Retirement Plan with liberal company match

  • Training and Development Program

Candidates selected for this position will be subject to a background and DMV record (if applicable) check and pre-employment drug screen (if applicable) once the signed offer is received.

Performance Systems Integration, and our affiliates, is an Equal Employment Opportunity employer. We are committed to making employment decisions based on business needs, job requirements and individual qualifications without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, family or parental status, family medical history or genetic information, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics in the locations in which we operate.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact HR@psintegrated.com and we will reasonably accommodate qualified individuals with disabilities as required by applicable law.