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Medical Administrative Assistant

3 months ago

Buffalo, United States CINQCARE Full time
Job DescriptionJob Description

About CINQCARE


CINQCARE is a provider-led, community-based comprehensive health and care partner. Our purpose is to every day improve the health and well-being of those who need care the most. We do that by removing barriers to health and well-being and providing care in the community and as close to the home, including in-home, whenever possible.

At CINQCARE, we also know that effective care is about local physicians, local nurses, local caregivers, local services, personal care, and infrastructure that serve the needs of people, not the symptoms of illness. Providing services in the home whenever possible is key to our approach. We aim to deliver better outcomes for people and the communities in which they live.

CINQCARE’s purpose is to every day improve the health and well-being of those who need us the most – with a deep commitment to Black and Brown populations – in their homes and communities. We are determined to help create a world where health and care isn’t a burden. Because we believe providing care is a privilege – one we are grateful to earn. That’s why CINQCARE has built a different way to care.

About You

The Medical Administrative Assistant should have the following qualifications:

• Education: Associates or certificate in medical administrative assistance from an accredited

facility.

• Experience:

  • Minimum of 1 years’ experience preferred, not required.
  • Proficiency in all Microsoft Office applications.
  • Experience with HEALTHeLINK; preferred.
  • Experience with EMR; preferred.
  • Experience with Medent; preferred.
  • Administrative experience practicing in a value-based clinical model.
  • Experience in an urban setting is preferred.
  • Entrepreneurial: CINQCARE seeks to fix gaps that have persisted for generations in the delivery of care to Black and Brown populations. This position is accountable for ensuring CINQCARE is positioned to innovatively deliver on its promise.
  • Communication: Excellent verbal, written communication, and presentation skills. Bilingual communication skills (preferred). The ability to clearly articulate and present concepts and models in an accessible manner to CINQCARE’s team.
  • Relationships: Ability to build and effectively manage relationships with family members, team members, and network providers.
  • Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company

Character:

  • Flexibility, reliability, and a strong team player.
  • Good interpersonal skills
  • • Compassion, empathetic, caring, and attentive nature
  • • Exemplary customer service

• Requirements:

  • Must be able to show proof of certificate or diploma of completion of course.
  • Availability to work Monday – Friday: 8am-5pm

About the Job

The Medical Administrative Assistant will have the following responsibilities:

  • The Medical Administrative Assistant provides administrative support under the guidance and supervision of healthcare providers and aids in building long-term patient relationships.
  • Perform administrative functions including not limited to verifying family members demographics, insurance, and registration for visits and collection of payment.
  • Assist with Medical Records management and completion of quality/open gaps in care activities.
  • Prepare and complete prior authorizations for diagnostic testing utilizing insurance.
  • Management of triages, inbound faxes, orders, overdue orders, referrals, and routing of documents.
  • Performance of chart preparation.
  • Assist with health information management, medical records, and mail.
  • Update and maintain family members’ health records.
  • Assist with family members’ calls and routing appropriately.
  • Assist with scheduling family members appointments, reminder calls and reschedules.
  • Conducting no show calls and follow up for testing and appointments.
  • Completion of forms as indicated and scheduling of family members.
  • Monitor and assist with quality measures and tracking.
  • Performance of duties assigned by management as needed.

General Duties

The Medical Administrative Assistant will have the following duties:

  • Strategy: The Medical Administrative Assistant will improve outcomes for Care Medical Practice Family Members.
  • Collaboration: Work together as an inter-professional, interdependent team in the family members' best interests to support comprehensive care delivery
  • Knowledge: Stay up to date on latest clinical and practice guidelines
  • Culture: The Medical Administrative Assistant is accountable for creating a productive, collaborative, safe and inclusive work environment for their team and as part of the larger Company

CINQCARE provides all employees working an average of 30+ hours/week with the option to enroll in healthcare benefits. The cost of healthcare is shared between the company and the employee.

The working environment and physical requirements of the job include:

This position requires office-based work. In-office work is performed indoors in a traditional office setting with conditioned air, artificial light, and an open workspace.

In this position you will need an ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 30 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.