Inside Sales Coordinator

2 weeks ago

Pasadena, United States Patriot Industries Full time
Job DescriptionJob Description

Patriot Industries is seeking an additional dynamic and talented Inside Sales & Customer Service Representative for the Pasadena, TX Location for a new territory.

Founded in 2010 by Tom & Sarah Click, Patriot Industries is the only American Owned & Operated Family Business producing the full lines of Aluminum, Stainless Steel, Rigid Steel, and EMT Conduit Products and Fittings. The company has 3 Factories in North America…2 in Virginia and 1 at 1033 Red Bluff Road in Pasadena TX. Patriot maintains inventory in 12 Locations throughout the USA and is aiming for significant growth in 2024.

Patriot's Inside Sales & Customer Service Representative is a position accountable for executing the sales and marketing strategy, working with Outside Sales and Agents to build the opportunity pipeline, and delivering revenue and profitability growth for the Electrical Conduit Products Line. The IS/CSR is the face of the company for Electrical Distribution Customers and is responsible for maintaining a positive professional Sales & Service Relationship.

This is a "tip of the spear" position and as such requires a high level of energy, relationship building skills, technical acumen, and entrepreneurial spirit.

Primary Duties

  • Develop Relationships with, gain trust, and understand the internal dynamics of Key Distribution Customers and Agencies
  • Connect with Existing & New/Targeted Customers via all available methods of communication – Outbound Calls, Inbound Calls, Emails, Video Calls, Live Chat, Text, etc
  • Utilize NetSuite to process all Transactions – Quotes, Orders, Lead Time Confirmation, etc
  • Utilize CRM to Document All Activities, Maintain Detailed Notes & Follow-up Activities, Develop a robust Pipeline of RFQs, and Track Projects
  • Participate in and Support Local Trade Events as necessary, i.e., Houston Electrical League Events, Counter Days, Patriot Open House, etc.
  • Maintain Multiple Customer Relationships (100+)
  • Identify Key Projects utilizing Company Databases and Agency Input, then follow the Project through its full life cycle from Bid to Buy
  • Work with other Departments as necessary to Resolve Customer & Company Issues, ie, Operations, Shipping, Outside Sales, Administration, Accounting, etc
  • All other duties assigned by the Sr Director of Sales.

Requirements:

  • Bachelor’s degree in Business or Marketing is preferred
  • Minimum of 3 years combined Inside Sales/Customer Service Experience, or 1 Year Direct Experience in the Electrical Industry
  • Proactive attitude and quick aptitude for learning new methods, strategies and technologies
  • Strategic Thinker able to execute tactically and efficiently in a well-organized manner, with strong documentation & CRM Skills
  • Superior presentation and communication skills, both written and verbal. Must be comfortable with both in-person and video/audio conferences
  • Ability to work independently and be highly self-motivated, as well as collaborating in a cross-functional team environment spread among multiple locations
  • Candidates must be able to legally work and reside in the US, without sponsorship

Benefits:

  • Bonus program
  • Health
  • Dental
  • Vision
  • Short-term disability
  • Long-term disability
  • Life Insurance
  • 401(k) retirement plan
  • Vacation
  • Sick
  • Holidays

Work setting:

  • In-person
  • Office

Monday - Friday, 8:00 AM to 5:00 PM
40 hours per week, minimum

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