Blossom Bar Department Manager

2 weeks ago

Louisville, United States Rainbow Blossom Full time $16 - $19
Job DescriptionJob Description

The Blossom Bar Department Manager oversees all operations of the Blossom Bar within Rainbow Blossom. The Blossom Bar Department Manager will be responsible for ensuring the smooth operation of the Blossom Bar, including processing customer orders, training, supply ordering, scheduling, open communication with the management within the store and excellent customer service. The Blossom Bar Department Manager will be responsible for employee management within the Blossom Bar department, including interviewing, hiring, and terminating Team Members, as well as holding Team Member accountable to expectations.


This position reports directly to the Food Service Manager. This is a full-time position, not to exceed 40 hours each week.


Requirements

  • Experience with Microsoft Office, including Word, Excel, and Outlook
  • 1+ years' experience in food handling
  • 1+ years' experience in customer service
  • Must have a Food Service Manager Certification completed within 90 days of hire
  • Lift up to 20 pounds often and 50 pounds rarely
    Be able to stand and walk for extended periods of time, to sit and squat or kneel occasionally, and to climb rarely
    Be able to work indoors in a climate-controlled environment, i.e. walk-in cooler and/or freezer.

Desired Skills

  • Demonstrated leadership capability.
  • Delegate tasks out appropriately to maintain department efficiency and follow up to ensure compliance.
  • Must have effective communication skills by showing the ability to listen, ask questions, and provide clear instructions.
    Maintain a positive attitude and the highest levels of professionalism.
    Must be able to provide the highest level of customer service to our customers, going above and beyond to take care of their needs.
    Maintain a clean and organized workspace, utilizing a "clean as you go" attitude, to ensure an inviting bar/station both in front and behind the counter.

Responsibilities


  • Maintain retail inventory levels for all Blossom Bar products, including juices and milks.
  • Order supplies and maintain inventory while projecting future needs for the department.
  • Ensure the success of the Blossom Bar by meeting and/or exceeding financial goals set up for the department within a given period.
  • Must ensure the Blossom Bar Team follows all established policies and procedures for food prep, quality control, portion control, and safety.
  • Must have a solid understanding of food safety knowledge with the ability to teach and hold Team Members accountable.
  • Oversee side work and ensure that Team Members are meeting expectations.
  • Create and maintain weekly schedules to ensure proper coverage every day throughout the week while adhering to break policies and staying within established labor budgets.
  • Ensure projects are completed properly and on time, as needed for the department.
  • Serve as the dedicated point of contact for on-call responsibilities, ensuring seamless coverage and timely response to callouts.
  • Conduct bi-weekly payroll processes to guarantee accurate and timely compensation of staff members.
  • Conduct comprehensive training sessions for Blossom Bar employees, ensuring proficiency in product knowledge, customer service protocols, and operational procedures.
  • Conduct thorough 30, 60, and 90-day reviews for employees, offering valuable insights to support employee development.
    Resolve customer and staff questions, complaints, or concerns in a manner that ensures satisfaction and resolution.
    Handle employee hiring and termination processes as needed, ensuring adherence to company policies and procedures.

This list of job responsibilities is considered a general outline of the position. This position is expected to do whatever it takes to get the job done to ensure the successful operation of the Blossom Bar.

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