Clinical Call Center Specialist

4 months ago


Orlando, United States OnSpot-FL LLC Full time
Job DescriptionJob DescriptionResponsibilities:
  • Call patients regarding their biopsy results
  • Appropriately schedule the patient if follow up treatment/procedures are needed
  • Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries
  • Receive incoming calls through our surgical phone line and appropriately assist the patient
  • Answer telephone promptly and in a polite and professional manner
  • Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly
  • Work effectively and efficiently with your team
  • Work as a team member
Qualifications:
Minimum one year of dermatology medical assistant experience
  • Experience scheduling patients
  • Experience calling patients regarding biopsy results
  • Excellent verbal and written communication skills in a customer service environment
  • Proficient in use of computers and software programs
  • Ability to handle confidential and sensitive information
  • Must be detailed oriented and able to handle multi-tasks
  • Extremely outgoing with a good phone presence


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