Customer Service Representative

2 months ago

Salina, United States Quipt Home Medical Full time
Job DescriptionJob DescriptionDescription:

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.


Position: Customer Service Representative


Position Reports to: Branch Manager/CSR Director


Branch: Focus Respiratory, a subsidiary of Quipt Home Medical



Position Summary

As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.



Let’s start with what’s important to you. The Benefits.....

  • Medical Insurance- multiple plans to choose from
  • Dental & Vision Insurance
  • Short Term Disability & Long Term Disability Options
  • Life Insurance
  • Generous PTO plan
  • Paid Holidays
  • 401K
  • 401K match
  • Competitive Pay

Essential Responsibilities:

Have a comprehensive understanding of the following:

  • All products we carry
  • Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
  • Basic Brightree Functions
  • Proper Intake Procedures
  • Insurance Verification and Eligibility
  • CMN Requirements and Prior Authorizations
  • Documentation Requirements of the Equipment
  • Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
  • Difference Between Verbal, Written and WOPD orders
  • Complaint Resolution Procedures
  • Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
  • Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
  • Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
  • Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
  • Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
  • Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
  • Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
  • Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
  • Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
  • Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
  • Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
  • Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
  • All patient files and information are maintained and current at all times.
  • Participates in company training programs
  • Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
  • Timely filing of all necessary paperwork into patient charts.
  • Assist in working various computer reports for quality assurance.
  • Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
  • Strict adherence to all company policies and procedures.
  • Performs schedules hours, staggered shifts in accordance to the needs of the company.
  • Perform all above duties in other company locations when required.
  • May perform other duties not specifically listed in this position description as assigned by supervisor.
  • Continually strive to develop your knowledge and skills in all areas of your job.


Requirements:

Position Qualifications

  • High School Diploma or equivalent
  • Previous experience in a Clerical or Customer Service environment
  • Knowledge of Microsoft Office (Word, Excel) etc.
  • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
  • Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred

Continuing Education

As designated by management to include company in services and off-site training programs as appropriate to industry and position.


FLSA Status

Non-Exempt

Licenses, etc.

None




  • Customer Service Representative

    4 days ago

    Salina, Kansas, United States Quipt Home Medical Full time

    Job DescriptionQuipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative.Job SummaryThe Customer Service Representative will serve as the primary...

  • Customer Service Representative

    3 weeks ago

    Salina, United States Quipt Home Medical, Corp Full time

    Description Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Position: Customer Service Representative Position Reports to: Branch Manager/CSR Director Branch: Focus Respiratory, a subsidiary of...

  • Customer Service Representative

    3 months ago

    Salina, United States DCC Propane, LLC Full time

    The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer...

  • Customer Service Representative

    2 months ago

    Salina, United States DCC Propane, LLC Full time

    Job DescriptionJob DescriptionThe primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the...

  • Customer Service Representative

    4 days ago

    Salina, Kansas, United States DCC Propane, LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DCC Propane, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and ensuring their needs are met in a timely and efficient...

  • Customer Service Representative

    2 days ago

    Salina, Kansas, United States Sunflower Bank, N.A. Full time

    Job SummarySunflower Bank, N.A. is seeking a highly motivated and customer-focused individual to fill the position of a Universal Banker at our branch. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and developing new business opportunities with current and potential customers.Key...

  • Customer Service Representative

    3 days ago

    Salina, Kansas, United States Phoenix Ventures Full time

    We are seeking a highly skilled and customer-focused individual to join our team at Phoenix Ventures as a Commercial Employee - Customer Service. As a key member of our First Level Support team, you will be the primary point of contact for our customers and business partners, providing exceptional support and guidance via phone and written communication.Your...

  • Customer Service Representative

    6 days ago

    Salina, Kansas, United States 247 Travel Stores Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at 24/7 Travel Stores. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Operate cash register and process transactions...

  • Customer Service Representative

    6 days ago

    Salina, Kansas, United States Salina Regional Health Center Full time

    Job Summary:The Salina Regional Health Center is seeking a skilled Barista to join our team. As a Barista, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities: Greet and serve guests in a friendly and efficient manner. Prepare and serve high-quality beverages and food items...

  • Customer Service Representative

    2 days ago

    Salina, Kansas, United States Travel Centers Of America Full time

    Job SummaryTravelCenters of America is seeking a skilled Cashier to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for every traveler.Key Responsibilities:Customer Service: Serve each customer courteously, quickly, and efficiently...

  • Customer Service Representative

    4 days ago

    Salina, Kansas, United States Travel Centers Of America Full time

    Job SummaryTravelCenters of America is seeking a skilled Cashier to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.Key Responsibilities:Customer Service: Serve each customer courteously, quickly, and efficiently with a sincere,...

  • Customer Service Representative

    2 weeks ago

    Salina, Kansas, United States La Esperanza Child Development Center, LLC. Full time

    La Esperanza Child Development Center, LLC. is seeking a dedicated individual to manage our customer service operations. This role serves as the primary point of contact for the public, clients, and internal teams within a dynamic call center setting. Key Responsibilities: Provide essential information regarding services and schedules.Monitor communication...

  • Customer Service Representative

    7 days ago

    Salina, United States Robert Pruett - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Agent is seeking a qualified professional for the role of Customer Service Representative. We are seeking candidates for this position to help us meet the needs of our growing customer base. We seek an energetic professional interested in helping our business grow through value-based conversations and...

  • Patient Service Representative

    3 months ago

    Salina, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Customer Service Specialist

    2 weeks ago

    Salina, Kansas, United States Atwood's Full time

    Retail Store AssociateAs a Retail Store Associate at Atwood's, you will be instrumental in providing outstanding customer service and ensuring that store operations are efficient and effective. Your main duties will include:Product Display and Promotion: Assisting in the setup and organization of merchandise to enhance visibility and...

  • Customer Service Specialist

    6 days ago

    Salina, Kansas, United States Books-A-Million Full time

    Job Summary:We are seeking a highly motivated and customer-focused Bookstore Sales Associate to join our team at Books-A-Million. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth.Key Responsibilities:Provide customers with a...

  • Retail Sales Representative

    1 week ago

    Salina, Kansas, United States Feldkamp's Home Furnishings, Inc. Full time

    Furniture Retail Sales RepresentativeFeldkamp's Home Furnishings, Inc. is on the lookout for motivated individuals to become part of our team as a Sales Representative. In this role, you will play a crucial part in delivering exceptional customer service while driving sales within our retail environment.Key ResponsibilitiesGuide customers in selecting the...

  • Airport Services Representative

    2 weeks ago

    Salina, Kansas, United States SkyWest Airlines Full time

    About SkyWest:SkyWest Airlines is a premier destination for over 12,000 professionals who are truly advancing their careers.SkyWest offers exceptional opportunities in the regional airline sector. SkyWest, Inc. was recognized as one of "America's Best Employers" by Forbes and is dedicated to providing remarkable career pathways for every team member.While...

  • Store Customer Service Specialist

    3 weeks ago

    Salina, United States Sherwin-Williams Full time

    This FULL-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend th Customer Service Specialist, Customer Service, Specialist, Store

  • Store Customer Service Specialist

    4 weeks ago

    Salina, United States The Sherwin-Williams Company Full time

    This FULL-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns...