Donor Flow Coordinator

3 months ago

Columbia, United States KEDPLASMA LLC. Full time
Job DescriptionJob Description

KEDPLASMA provides a friendly and rewarding working environment with frequent opportunities for cross-training and advancement.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. 

Please be advised that our organization participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-verify, please contact the Dept. of Homeland Security.

Kedrion Biopharma & KEDPLASMA offer a number of benefits to qualifying employees, including:

- Medical, vision and dental insurance

- Life and AD&D insurance

- Paid holidays

- PTO accrual

- and much more

Please let us know if you would like further details regarding the benefits that we offer to our qualifying employees, and we would be glad to provide you with our full benefits guide, as well as answering any questions you may have

Please note that salary ranges are calculated based off levels of: relevant experience, education and certifications.

 

DUTIES AND RESPONSIBILITIES:

  1. Works with all departments in the Center to process donors in a timely manner.

  1. Cross train in Screening, Phlebotomy, and Processing working knowledge

  1. Assists in proper setup of new donors and process new donors.

  1. Work with the Center Staff and Management to maximize plasma donations and manage product mix in accordance with Company goals.

  1. Maintain effective customer service skills to assist in achieving high performance from staff and the highest quality of donor service.

  1. Act as a resource in resolving donor center issues and individual donor concerns through problem analysis and resolution.

  1. Proactively seek ways to improve workflow, including identification of better ways to provide value-added customer service.

  1. Coach employees in all reception policies and procedures, including cross training of other associates, and conduct ongoing customer service reviews.

  1. Move donors effectively through the process as is necessary.

  1. Assess donor and product flow from the reception area through to the placement of product in processing.

  1. Assess reception coverage and phlebotomy staff coverage and notify supervisor or Management when changes are needed.

  1. Assist in identifying donors and assist in notifying staff that will be prepping the donor and /or performing the venipuncture.

  1. Perform double checks of setups and verify donor weight is entered correctly in the

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