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Service Desk Analyst

2 months ago

Auburn, United States IDR Full time
Job DescriptionJob DescriptionTo Apply for this Job Click Here

IDR is seeking aService Desk Analystto join one of our top medical sales clients. Please note, this role isonsiteand acontractposition. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today This opportunity won't be open for long

Must Have Skills:

  • 1 to 3 years of experience in an IT support role
  • 1 to 3 years Call Center experience
  • In depth knowledge of Windows operating system (Win10, Win11, Windows Services).
  • Familiarity with other operating system macOS / Linux beneficial.
  • Experience with remote desktop tools and remote support software
  • Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals.
  • Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.
  • Proficient in using Active Directory tools and manage users accounts, groups, permissions.
  • Remote tool Support.

Job Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
  • Act as the central point of contact for handling internal business partners technical support issues
  • Respond to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution.
  • The primary focus is to assist the business with Deskside and Phone Support for IT incidents and requests.

What's in it for the Service Desk Analyst?

  • Medical, dental, and vision insurance
  • Join a dynamic, growing company
  • Work in a team-oriented environment with growth opportunity
  • Much, much more

Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRateds Best of Staffing Client and Talent Award winner 10 years in a row
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.You may access this formhere. To Apply for this Job Click HereCompany DescriptionWe’ve been going above and beyond by empowering talent and developing leaders to deliver best-in-class solutions for 26 years.Company DescriptionWe’ve been going above and beyond by empowering talent and developing leaders to deliver best-in-class solutions for 26 years.