Medical Receptionist

3 months ago


Union, United States Union County Orthopaedic Group Full time
Job DescriptionJob DescriptionDescription:

Position Summary

With a customer service orientation, accurately performs assigned portions of telephone answering, appointment scheduling, Check-In and Check-Out




Requirements:

Key Responsibilities

  • Telephone Answering & Appointment Scheduling
  • Answers the telephone pleasantly, ideally by the third ring; schedules appointments, routes call or takes message
  • Receives fax referrals from physician and other sources. Contacts patients to schedule appointments. Explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows scheduling guidelines
  • Verifies patient’s insurance eligibility using batch eligibility and online tools
  • Obtains payor-required authorizations for office visits, including those for Worker’s Compensation patients.
  • Makes reminder phone calls or uses automated systems 48 hours before designated patient appointments
  • Check In & Registration
  • "Opens" the office each day, according to protocol
  • Runs the daily schedules one day ahead—makes a copy for each physician, the MAs, and the front desk
  • Prints face sheet for all new patients scheduled, as per Provider’s preference
  • Prints notes and test results for the visit for every Provider
  • Greets patients as they arrive for scheduled appointments
  • Provides new patients appropriate paperwork for required signatures
  • Presents patients with iPad to complete and verify the patient’s information
  • Confirms demographic and insurance information for new and established patients, according to protocol; scans each patient's insurance card and photo ID, front and back
  • Confirms that electronic insurance eligibility was completed, or repeats prior to visit
  • Explains financial and collection policies to new patients—provides written guidelines to each patient
  • Ensures all patient paperwork is complete before patient is seen—flags the chart for the clinical staff
  • Informs patients in the reception area when the physicians are running behind—offers to reschedule them
  • Collects copayments from patients at the time of their visit—goal is to collect at least 90% of all collectable charges daily— posts payments into the computer and provides patient with a computerized receipt
  • Screens visitors and responds to routine requests for information
  • Keeps the patient reception area neat and clean at all times throughout the day
  • Assists in rooming patients, as necessary

Check Out

  • Requests payment in addition to the day’s services from patients with outstanding account balances—posts payments into the computer and provides patients with a computerized receipt
  • Ensures physicians complete encounter forms
  • Posts daily charges and payments from each encounter form into the computer system
  • Schedules follow-up appointments for patients before they leave the office
  • Facilitates requests for referrals; schedules tests and specialist appointments as needed; pre-certifies tests as required by insurance company
  • Balances daily over-the-counter transactions and reconciles encounter forms; prepares deposit slip and delivers Batch Summary packet to the Billing Coordinator
  • Ensures WC Quick Note and Work Status is completed, faxed and given to WC Liaison
  • “Closes” the office each day, according to protocol
  • Other Shared Duties
  • Ensures all faxes are cleared out of Provider Flow and distributed throughout the day
  • Sorts incoming reports and directs to appropriate person
  • Maintain and respect the confidentiality of patient information in accordance with company policy & procedure, and
  • HIPAA & compliance guidelines
  • Attends all regular staff meetings and continuing education sessions as required
  • Regular attendance is required
  • Presents professional image in manner, appearance, motivation and work habits
  • Performs other duties as assigned

Critical Skills & AttributesAcademic/Technical Qualifications

  • HS diploma or GED required

Industry Experience

  • Minimum of 2 years’ experience in a medical office
  • Knowledge of HIPPA & OSHA guidelines
  • Working knowledge of medical practice management systems and electronic medical records
  • Basic knowledge of computers and medical terminology is mandatory

Communication Skills

  • Excellent verbal, written, and interpersonal skills
  • Bilingual Spanish highly preferred
  • Ability to work well with physicians, supervisors, peers, patients, and others
  • A committed and result-driven attitude to work as a high ethical and professional standard.
  • Unquestionable commitment to confidentiality, quality customer service and professionalism.

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