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Day Service Coordinator

4 months ago

Omaha, United States 360 Community Services Full time
Job DescriptionJob DescriptionSalary: Min: $45,000 High: $60,000

Summary Description:

Under the supervision of the Director of Day Services, the Day Service Coordinator is responsible for case management which includes supporting, planning, implementing, coordinating, and evaluating all service provisions rendered to Individuals and Employees. Activities related to responsibilities include the oversight of client ISPs, quality assurance and improvement measures, and compliance with DHHS Title 403 & 404 NAC regulations which govern all activities associated with Day Service Provisions.

 

Essential Functions

Administrative Job Functions

  • Works collaboratively with the Director of Day Services in assisting with client tours and intakes.
  • Works collaboratively with Service Coordination to establish professional relationships and ensure quality service delivery for all clients.
  • Provides the leadership, management, and vision necessary to ensure that direct support employees on your caseload have the proper support, operational controls, administrative and reporting procedures to ensure operating efficiency.
  • Ensures that all program activities operate consistently and ethically within the mission and values of the organization.
  • Provides timely and appropriate response to internal and external customer needs.
  • Provides day-to-day leadership and management of both business and program operations that mirrors the mission and core values of the organization.
  • Informs the department director of important issues concerning the clients and operations.
  • Performs all other duties as assigned

 

Staff Management and Development Job Functions

  • Provides effective and inspiring leadership as well as stewardship by being actively involved in all programs and services.
  • Provides an integrated staff development and leadership model for direct support employees.
  • Supervises and maintains a positive team of well-trained employees who provide support, direction, and oversight to the individuals.
  • Ensures all administrative functions are completed and submitted within required timeframes including financial ledgers, attendance tracking, emergency drills, GER incident reporting, T-logs notes, client program data, MARs, medical appointments, and monthly consultation meetings.
  • Directly manages the ongoing job performance of employees on your caseload; develops and communicates performance goals, completes performance evaluations within established timeframes; provides feedback, develops, and acts on performance improvement plans, and determines and implements disciplinary action as needed.

 

Compliance and Quality Improvement Job Functions

  • Participants in continuous quality improvement process, focusing on systems/process improvement; including promoting regular and ongoing opportunities for all staff, clients, and external consumers to give feedback on program operations.
  • Ensure compliance with agency, state, and federal policies and procedures; including but not limited to; staff training, personnel records, client records, client programs, attendance tracking, medication management, medical appointments and services, emergency drills, ledger of client funds, client intakes/discharges, and incident reporting.
  • Ensures compliance with HIPAA Privacy Standards and related Agency policies.
  • Ensure timely and effective completion of monthly MGR reports. Informs the Department Director of any important issues or corrective plans yielded from audits.
  • Reviews, approved, and conduct follow up plans on all reportable GERs that occur within Day Services (as required).
  • Works collaboratively with the Human Rights Committee (HRC) meetings to communicate/submit events related to the use of restrictive measures, ESIs, or the use of psychiatric medications.
  • Ensures ongoing compliance with DHHS Title 403 & 404 NAC regulations and ensures ongoing readiness for state surveys.

 

Client Development Job Functions

  • Responsible for the coordination and delivery of high quality, efficient care for individuals in services
  • Promotes and fosters an interdisciplinary approach to person-center care and strong relationships with guardians and service providers
  • Effectively coordinates day services to ensure that client service delivery goals and objectives are met in a timely fashion.
  • Ensures that the health, safety, and well-being of the individuals are always protected and identifies/ reports any suspected abuse or violations of an individual’s rights.
  • Ensures individualized plans (including habilitative plans, behavioral support, safety plans, and medical plans) are up-to-date and accurately reflects the Individuals’ ISP. Ensures staff are well trained and are implementing the plan(s).
  • Participates actively in client intakes and annual meetings (as directed) to gain detailed knowledge of the unique needs of each client and facilitate service planning.
  • Encourage the involvement of clients and clients' representatives in individual program planning and the planning and monitoring of day Services.
  • Works cooperatively with other service providers in effectively interfacing to ensure quality service delivery for all clients and provide efficient administrative support for managers, supervisors, and direct support staff.

 

Required Knowledge, Skills, Abilities and Expectations:

  • DEPENDABILITY- Employee can be counted on to complete assigned tasks in a timely manner with little supervision. Accepts responsibility when necessary to see that the job gets done.
  • ATTENDANCE AND PUNCTUALITY- Is prompt and on time for work, assignments, and meetings. Notifies supervisor prior to lateness or absence. Understands that excess absences pose a hardship on other employees.
  • QUANTITY AND QUALITY OF WORK - Cares about the quality and accuracy of work being produced. Accepts responsibility for completing job tasks. Uses time productively and efficiently.
  • ATTITUDE - Demonstrates a cooperative, positive, and enthusiastic attitude toward fellow employees, clients, and visitors. Maintains a professional and positive attitude in carrying out assignments and is helpful and courteous to fellow employees.
  • CONFIDENTIALITY- Know and always follows confidentiality law and procedures.
  • COMMUNICATION SKILLS - Is effective in written and oral expression. Demonstrates proper telephone etiquette and able to communicate easily with clients, referral sources, and visitors in an appropriate manner. Relates to clients and co-workers in a respectful and professional manner.
  • CONDUCT - Conducts one’s self in a manner consistent with the organization’s code of ethics and the profession’s code of conduct. Shows professionalism in office setting.
  • FLEXIBILITY / HANDLING EMERGENCIES - Responds well to changing situations or routines. Handles crisis calmly and professionally.
  • JUDGEMENT - Able to exercise good judgment and discretion


QUALIFICATIONS

Requirements:

  • Must have a high school diploma or GED (Bachelor’s Degree in Social Services preferred)
  • Must pass a background investigation which includes a criminal history and an APS/CPS check.
  • Valid Driver’s License

Experience/Knowledge

  • Must have at least 5 years of experience working in a community-based program for persons with developmental disabilities, at least 5 years as direct-line staff with persons with developmental disabilities, and at least 2 years in a supervisory capacity.
  • Knowledge of and the ability to effectively assess individual client needs. Client needs will include such things as type of setting, amount and type of staffing required, transportation needs, coordination of special interventions for medical, nutritional, or therapeutic needs.
  • Knowledge of and ability to effectively coordinate Services through effective oral/written communications, planning, and allocation of needed resources, supervising, staff training methods, preparing/monitoring budgets, utilizing Sound decision making processes and formulating, implementing and monitoring staff goals and objectives.
  • Knowledge of and ability to effectively utilize normalization principles, least restrictive alternative concepts, ISP'S,  behavior management, programming, and medications.


WORK ENVIRONMENT AND PHYSICAL DEMANDS:  

  • Ability to bend, lift and carry objects of varying size weighing up to 10 pounds.
  • Ability to sit in front of and operate a computer terminal for extended periods of time.


EMPLOYEE BENEFITS: 

  • Paid Holidays
    • New Year’s Day
    • Memorial Day
    • Independence Day
    • Labor Day
      Thanksgiving Day
    • Friday after Thanksgiving
    • Christmas Eve
    • Christmas Day
  • Affordable Employee Insurance (waiting period applies)
    • $75.00 per pay period for employee only insurance, including:
      • Health, dental, vision, and short/long-term disability insurance
      • Employee Life insurance policy in the amount of $25,000
    • 401k contribution with 3% company match
  • Generous Paid Time Off (PTO) Accrual
    • 78 hours annually during first 2 years
    • 130 hours annually during years 3 & 4
    • 156 hours annually during years 5 & 6
    • 182 hours annually during years 7 & 8
    • 208 hours annually following 8 years of service