Patient Monitoring
2 weeks ago
Position Overview:
We are seeking RPM Specialists for a rapidly expanding healthcare enterprise dedicated to providing monitoring services for chronic conditions. Your primary responsibility will involve enrolling individuals with diabetes into Patient Monitoring (RPM) programs, a benefit covered by their insurance. Handling a high volume of inbound calls, you'll ensure each caller receives a positive experience. This position will be based in Boca Raton.
Key Responsibilities:
- Maintain accurate documentation of all communications in patient records.
- Coordinate and schedule follow-up appointments with physicians either through warm transfers or via an EMR system.
- Conduct regular check-ins with patients and update their charts accordingly.
- Provide efficient and accurate responses to callers, ensuring they feel supported and valued.
- Utilize software, databases, scripts, and tools effectively.
- Engage in ongoing training to enhance knowledge of the company and position.
- Adhere to all company policies and procedures.
Qualifications:
- Previous experience in a healthcare call center environment is advantageous.
- Excellent time management skills, with the ability to multitask and prioritize effectively.
- Possess social perceptiveness and a strong service-oriented mindset.
- Proficiency in written and verbal communication, with fluency in both English and preferably Spanish (not required).
- Familiarity with MS Office and CRM software is preferred.
- Demonstrate exceptional customer service, active listening, and a professional phone demeanor.
- Comfortable working in a fast-paced environment.
Compensation:
- Job Type: Full-time
- Schedule: 40 hours per week
- Starting Pay at $18 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Medical Specialties:
- Endocrinology
Schedule:
- Monday to Friday
- Shifts: 9:00a-5:30p, 10:00a-6:30p, 11:00a-7:30p, 12:00p-8:30p
- Rotating shifts and weekends as needed
Language:
- English (Required)
- Spanish (Preferred)
If you are passionate about providing excellent customer service and have a desire to assist others in managing their chronic conditions, we encourage you to apply for this exciting opportunity.
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