Current jobs related to Customer Service Supervisor - Alpharetta - Hancock Claims Consultants

  • Supervisor, Customer Care

    1 month ago

    Alpharetta, United States F & I Sentinel Llc Full time

    Job DescriptionJob DescriptionTITLE: Supervisor, Customer Care LOCATION: Onsite - Alpharetta, GA, Possibility to go hybrid 1 day/wkREPORTS TO: Manager, Customer Care KEY RELATIONSHIPS AND TEAM: The Customer Care Supervisor will work collaboratively and directly with the operational team and fellow supervisory/management team members for the oversight and...

  • Customer Service Leader

    1 week ago

    Alpharetta, United States Everything But Water Full time

    Position Overview:At Everything But Water, the Retail Supervisor will collaborate with the Store Management team to foster a customer-focused atmosphere through exceptional service. This role involves working alongside all team members to uphold the company's customer service principles, brand expectations, and operational standards.KEY...

  • Service Operations Supervisor

    1 week ago

    Alpharetta, United States Motion Control Suspension Full time

    Service Operations SupervisorAs the Service Operations Supervisor at Motion Control Suspension, you will be tasked with managing all facets of our damper service division. We seek a meticulous individual with robust leadership and interpersonal capabilities. You will lead a team of technicians, collaborate with service advisors, and liaise with other...

  • Customer Experience Supervisor

    1 week ago

    Alpharetta, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Customer Service Representative

    2 months ago

    Alpharetta, United States Destination Pet, LLC Full time

    Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us We are looking to add a Customer Service Representative to...

  • Operations Supervisor in Automotive Services

    4 days ago

    Alpharetta, Georgia, United States 360 Talent Full time

    Position OverviewWe are in search of a proactive and skilled Operations Supervisor to manage the daily functions and enhance the performance of our organization. If you possess a results-driven mindset and a deep interest in the automotive services and title management sector, we encourage you to consider this opportunity.About 360 Talent:360 Talent is a...

  • Retail Customer Service Associate

    3 weeks ago

    Alpharetta, United States FedEx Office and Print Services Full time

    POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

  • Customer Service

    3 weeks ago

    Alpharetta, United States Discover Staffing Full time $18

    Job DescriptionJob DescriptionJOB DESCRIPTIONTitle: Customer Service RepresentativeDepartment: Customer ServicePrincipal Function: Build a relationship with customers to provide information in response to inquiries about products and services, handle and resolve complaints along with proactively interacting with customers to assist growing their...

  • Customer Service Rep Tier 1

    1 month ago

    Alpharetta, United States Priority Technology Holdings, LLC Full time

    Job DescriptionJob DescriptionJob Title: Customer Service Representative IReports To: Customer Service SupervisorDepartment: Client ServicesLocation: Alpharetta, GA (Hybrid)Grade: 11Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative...

  • Customer Service Representative

    5 days ago

    Alpharetta, United States CorDx Full time

    CorDx is seeking a Customer Service Representative to join our team. The Customer Service Representative's daily tasks will include answering questions, guiding customers through troubleshooting, helping customers choose products, and handling inbound customer requests.  Key Responsibilities:  Customer Interaction: Respond to customer inquiries via phone,...

  • Customer Service Representative

    2 weeks ago

    Alpharetta, United States CorDx Full time

    Job DescriptionJob DescriptionCorDx is seeking a Customer Service Representative to join our team. The Customer Service Representative's daily tasks will include answering questions, guiding customers through troubleshooting, helping customers choose products, and handling inbound customer requests. Key Responsibilities: Customer Interaction: Respond to...

  • Customer Service Representative

    7 days ago

    Alpharetta, United States CorDx Full time

    CorDx is seeking a Customer Service Representative to join our team. The Customer Service Representative's daily tasks will include answering questions, guiding customers through troubleshooting, helping customers choose products, and handling inbound customer requests. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone,...

  • Customer Service Representative

    4 days ago

    Alpharetta, United States Domino's Pizza LLC Full time

    Restaurant Team MemberAs a Customer Service Representative at Domino's Pizza LLC, you will be part of a dynamic and fast-paced environment.Key Responsibilities:Provide exceptional customer service to ensure a positive experience.Process customer orders using our technology and Point of Sales System to ensure accuracy.Maintain a clean and organized store...

  • Customer Service Ambassador

    4 days ago

    Alpharetta, United States CorDx Full time

    **Job Summary**CorDx is seeking a highly skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and the ability to resolve issues efficiently.**Key Responsibilities:****Customer Interaction**: Respond to customer...

  • Customer Service Ambassador

    6 days ago

    Alpharetta, United States CorDx Full time

    **Job Summary**CorDx is seeking a highly skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and the ability to resolve issues efficiently.**Key Responsibilities:****Customer Interaction**: Respond to customer...

  • Customer Service Lead

    1 day ago

    Alpharetta, United States FedEx Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Lead to join our team at FedEx. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences, managing store activities, and providing expert advice on our products and services.Key ResponsibilitiesCustomer Service: Provide...

  • Lead Retail Customer Service Associate

    2 weeks ago

    Alpharetta, United States FedEx Office and Print Services Full time

    POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the...

  • Customer Service Representative

    2 weeks ago

    Alpharetta, United States Ontex Full time

    Ontex is a leading international personal hygiene group. We engineer and make high quality products for Baby Care, Feminine Care and Adult Care and are the partner of choice for consumers, retailers, and institutional and private healthcare providers around the world. We distribute in more than 110 countries through leading retailer private labels, as well...

  • Customer Service Representative

    4 weeks ago

    Alpharetta, United States Ontex Full time

    Ontex is a leading international personal hygiene group. We engineer and make high quality products for Baby Care, Feminine Care and Adult Care and are the partner of choice for consumers, retailers, and institutional and private healthcare providers around the world. We distribute in more than 110 countries through leading retailer private labels, as well...

  • Customer Service Representative

    4 weeks ago

    Alpharetta, United States Ontex Full time

    Ontex is a leading international personal hygiene group. We engineer and make high quality products for Baby Care, Feminine Care and Adult Care and are the partner of choice for consumers, retailers, and institutional and private healthcare providers around the world. We distribute in more than 110 countries through leading retailer private labels, as well...

Customer Service Supervisor

2 months ago

Alpharetta, United States Hancock Claims Consultants Full time
Job DescriptionJob DescriptionWith a 20-year history supporting property insurers, Hancock Claims Consultants provides a nationwide network of inspectors, contractors, and engineers who help adjusters quickly process claims. All 50 of the top 50 property insurance companies in the United States view us as a valued partner in restoring policyholders after a painful loss. We are in a high-growth mode and looking for talented, new employees to join our highly experienced, professional, and successful team. You can make a major difference in the lives of people experiencing great loss while taking your career to the next level at Hancock Claims Consultants.
 Position Purpose The Call Center Supervisor coordinates the activities of the call center team(s) to ensure that telephone customer service support standards and company goals are achieved. The Supervisor manages the employee resources to ensure effective and efficient customer service is always provided to the company’s customers.  The incumbent provides the training, coaching, and motivation required to develop each employee to meet the company's standards and requirements.  The Supervisor reports to the Customer Service Manager and provides information regarding escalations and resolutions.  The Supervisor evaluates employee performance, reviews, and approves employee timesheets and time off requests, upholds company policy, and conducts corrective actions.  The supervisor’s goal is to achieve and drive excellent performance from the team to support the company’s goals.Essential Duties and Responsibilities (Bullet Points)
  • Daily coaching with team members to ensure consistent high-quality calls
  • Handling escalations from each department
  • Uptraining and Training refreshers
  • Report tracking for attendance, QA monthly, Production monthly, Live monitoring, and pulling contact history from Prebuild reports inside Ring Central inContact.
  • Track employee attendance and punctuality. They maintain accurate records of employee time-off requests, sick leave, and other absences.
  • Manage unavailable time, and skill sets for inbound, outbound, and chat.
  • IT support for technical issues or errors with agents.
  • Multiple chat handling to ensure engagements for business needs and customer service representative’s questions.
  • Claim handling and desk adjuster knowledge.
  • XA analysis and Corelogic knowledge and uploads.
  • Viewing reports and handling jpeg requests for photos.
  • IA portal verification
  • Work closely with other departments, such as BRT. They communicate with these departments to ensure staffing levels align with business goals and objectives.
  • Cross-training from other departments.
  • Basic math skills for action plans, AHT, QA, and production for our department.
  • Provide the learning base knowledge for Huddles and Training learning center.
  • We provide corrective actions for performance and attendance.
  • Daily task assignment for business needs
  • Communication to the department of any changes based on the business need.
  • Update or reconstruct policies and procedures to ensure the business needs are met. Supervisors develop and implement policies and procedures. Typically, these relate to managing a workforce.
  • Create and manage employee schedules to ensure adequate coverage. This involves analyzing call volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences.
  • Oversee the recruitment process to ensure proper staffing levels. This involves developing job descriptions, sourcing candidates, conducting interviews, and making hiring decisions.
  • Improve Workforce management processes and procedures. They identify areas for improvement and implement changes to optimize the efficiency and effectiveness of the workforce.
  • Workshops and assisting in the training process in the office.
  • Provide data and hold Monthly QA calibrations
 Qualifications (Bullet Points)
  • Associate degree (Bachelors degree a plus)
  • 3+ years of Call Center Supervisor experience with increasing professional growth and responsibilities
  • Claim Handling and Desk Adjuster knowledge
  • XA Analysis & Corelogic knowledge and uploads
  • PowerBI knowledge for stats
  • Knowledgeable and experienced in call center procedures and metrics analysis
  • Strong customer service background
  • Excellent interpersonal skills and ability to adjust and interact with all levels of personnel and customers
  • Able to teach and mentor supervisors to coach and develop team members in support of the business goals (Including uptraining and training refreshers)
  • Professional written and oral communication skills
  • Strong attention to detail with the ability to set priorities, meet deadlines, be goal-oriented, and organized and take pride in their work 
  • Effective time management skills and ability to multi-task and adapt to changing environment
  • Proficient in Microsoft Excel, Outlook, and Word
  • The following innate qualities would be beneficial for the successful candidate:  positive attitude, accountability, integrity, effective decision-making, and ingenuity.
 Scheduling (Bullet Points)
  • Approximate:  8:30am to 5:30pm.   
  • Schedule may change according to business operational needs to include weekend hours 
 Environmental Factors
  • Work is performed indoors in a typical office environment, or, work is normally performed indoors in a typical office environment but may occasionally be required to perform work outdoors
  • Possibility of travel to locations outside of the office environment
 Physical/Mental Skills and Abilities
  • Ability to stand, walk, and manipulate (lift, carry, move) light to medium weights of 10 to 50 pounds 
  • Ability to bend, squat, and reach above shoulders 
  • Hand-eye coordination, arm, hand, and finger dexterity including the ability to grasp and operate equipment 
  • Visual acuity to use a keyboard, operate equipment and read technical information 
 Benefits
  • Medical, Dental Vision Insurance - CIGNA 
  • Company covers 100% of Employee Only premium for Dental and Vision 
  • 401 (k) Plan (Company match up to 4%)
  • Company paid Life Insurance
  • Company paid Long Term Disability Insurance
  • Bonus (eligible after 90 days of employment)
  • Paid Time Off
  • Corporate Office gym facility & Personal Trainer...and more for qualified employees
 Company Conformance StatementIn the performance of their respective tasks and duties all employees are expected to conform to the following:
  • Perform quality work within deadlines with or without direct supervision.
  • Interact professionally with other employees, customers, independent roof inspection subcontractors and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
 Disclaimer:Hancock Claims Consultants is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 

Powered by JazzHR

MSEWT6vdd5