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Customer Service Ambassador

2 months ago

Alpharetta, United States CorDx Full time

**Job Summary**

CorDx is seeking a highly skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and the ability to resolve issues efficiently.

**Key Responsibilities:**

  • **Customer Interaction**: Respond to customer inquiries in a timely and professional manner, ensuring a positive experience.
  • **Issue Resolution**: Address and resolve customer complaints, problems, or concerns efficiently and effectively.
  • **Product Knowledge**: Maintain a thorough understanding of CorDx products or services to provide accurate information to customers.
  • **Documentation**: Keep accurate records of customer interactions, including details of inquiries, complaints, and resolutions in the CRM system.
  • **Feedback**: Collect and relay customer feedback to relevant departments to help improve products, services, and processes.
  • **Team Collaboration**: Work closely with other departments, such as Sales, Marketing, and Operations, to ensure customer needs are met.

**Requirements:**

  • High school diploma or equivalent preferred
  • 1+ years in a call-center, telemarketing, or customer service role
  • Working knowledge of Microsoft Office applications

**Benefits:**

  • Health Care Plan (Medical)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation & Public Holidays)