Provider Relations/Operations Manager

1 month ago


Elk Grove Village, United States Clinical Professional Connections Full time
Job DescriptionJob DescriptionJob Description: Provider Relations/Operations Manager

We are seeking a dynamic and motivated individual to join our team as a Provider Relations/Operations Manager for our independent physician association (IPA). The primary goal of this role is to increase membership and strengthen relationships with local physicians. This is a full-time position with an incentive-based compensation structure that rewards success in achieving membership growth targets.

Responsibilities:
 
  • Increase membership focused on Primary Care Providers
  • Build Specialty network once the PCP network has been established.
  • Maintain current membership and ensure any pain points that providers are having are addressed.
  • Develop processes for invoicing membership.
  • Responsible for membership dues collections.
  • Secure all on-boarding documents for members that join the IPA
  • Secure all items necessary for credentialing and load them into the system.
  • Ensure all current documents for membership are up to date and accurate.
  • Ensure that the membership directory is updated.
  • Communicate to the membership about current services and plans that are available.
  • Develop relationships with the Office Managers; communicate frequently with them.
  • Replenish brochures and educational material within the member offices.
  • Receive and respond to all membership calls, concerns and have action plans to address.
  • Field any concerns from the members as it relates to the plan and address accordingly.
  • Coordinate group meetings with membership as indicated by executive leadership.
  • Source venues for membership meetings and coordinate event set-up and all communication tied to all events.
  • Identify areas of concern that the members have and determine what support can be provided.
  • Understand the market and the potential threats that impact independent physicians.
  • Maintain strong relationships with local physicians, understanding their needs and addressing any concerns.
  • Collaborate with internal teams to create compelling marketing materials, including brochures, presentations, and online content.
  • Work independently, taking ownership of projects and driving them to successful completion.
  • Required to represent the IPA in a professional manner at all times.
  • Collaboration with executive leadership to develop new programs and enhance processes to ensure membership is supported.
  • Other projects as defined by executive leadership.

Requirements:
 
  • Proven experience in growing a network with physicians.
  • Solid understanding of Independent Physicians and what barriers they face and solutions provided to support them.
  • Demonstrated success in achieving sales targets or increasing membership in a similar role.
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with physicians and other stakeholders.
  • Self-motivated and able to work independently, taking initiative to identify and pursue opportunities for growth.
  • Proficient in using various marketing tools and platforms, including social media and email marketing software.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Professional demeanor, with the ability to represent the organization in a positive and professional manner.
  • Bachelor's degree in marketing, business administration, or a related field is preferred.

If you are a results-oriented individual with a passion for healthcare and a proven track record in sales or marketing, we would love to hear from you. Join our team and help us grow our independent physician association to new heights

 

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