Senior Systems Engineer with MSP Experience

2 weeks ago


Stamford, United States Netsurit Full time
Job DescriptionJob DescriptionSenior Systems Engineer (MSP Experience)

Location: Stamford, Connecticut

Model: Hybrid (Will include client visits)


Job Description

The L2/L3 Microsoft System Engineer will be able to deploy and migrate Microsoft servers, Exchange/Office 365 and has a strong understanding of hardware and software to provide technical support. Responsibilities will include interfacing with the customer to track, record, and document help desk requests and issues.

Typical Duties:

  • Plan and execute on projects that include server and email installations and migrations
  • Provide support via telephone and email to diagnose and resolve problems while providing end user assistance and resolution to issues.
  • Provide support for Microsoft operating systems, Microsoft Office Suite and other applications.
  • Provide support, deploy, and maintain Office 365 environments
  • Escalate support requests as necessary following established procedures.
  • Monitor support desk and telephone requests for Service Level Agreement (SLA) violations and escalates as required.
  • Maintain technical logs and documentation according to departmental procedures.
  • Assist management with a variety of specialty projects and assignments when required.
  • Troubleshoot and resolve routine network issues, PC/laptop, switches/hubs, routers, connectivity, and computer peripheral devices.
  • Plan and implement deployment schedules for applications, patches, and service packs at the desktop level.
  • Provide after-hours coverage and support as needed, on a rotating weekly schedule

Skills/Qualifications:

  • Minimum of three years progressive work experience in a technical support role.
  • Hands on experience performing Server and Email migrations within the past 12-24 months.
  • Hands on experience with Email Spam Filtering Solutions.
  • Hands on experience with Firewalls.
  • Advanced PC/laptop software knowledge and skills, including installation, configuration, troubleshooting and fighting viruses/malware.
  • Three to five years of demonstrated experience working with computer systems and applications.
  • Demonstrated analytical ability to solve problems. Broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues.
  • Effective interpersonal skills for interaction with all levels of staff, clients, vendors and consultants.
  • Strong communication skills (both oral and written) and demonstrated ability to work as a team player.
  • Detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time.
  • Proficient typing skills.

Preferred Qualifications:

  • A+, Server+, Security+ or Microsoft certifications a plus.
  • Certifications in Cybersecurity a plus
  • Associates or Bachelors Degree in an IT or related field.
  • Strong computer, server, and networking skills.
  • Proficiency in Windows Server Operating Systems and Microsoft Office 365.

Package Details

  • Competitive compensation
  • Generous Health benefits
  • Long Term and Short-Term Disability Insurance
  • 401k with a very generous match
  • Generous paid time off
  • Job related education assistance and certification program
  • Excellent work environment
  • Company laptop scheme



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