Customer Service/Technical Support

3 weeks ago


Carrollton, United States Tao Motor Inc Full time
Job DescriptionJob DescriptionSalary: Starting $20 per hour, depending on experience

Customer Service/Technical Support & Parts Representative Job Summary

We are looking to grow and strengthen our customer service/technical support and parts team and provide a better overall experience for consumers and our certified Tao Motor Inc. dealers.


Responsibilities and duties:


  • Answer emails and phone calls professionally and positively from consumers or dealers.
  • Determine the quickest, most effective way(s) to answer a consumer's or dealer's question(s).
  • Troubleshoot common issues with consumers or dealers.
  • Ensure that consumers or dealers are satisfied with products and services.
  • Follow-up with consumers or dealers if needed to ensure their problem has been taken care of.
  • Work with the team and other departments to find appropriate solutions.
  • Place parts orders for dealers and consumers.
  • Keep track of common issues and write those issues into monthly reports to help improve our product.
  • Pull, pack, and ship out parts when needed during peak holiday workloads.

 

Skills and qualifications:


  • Technical knowledge of all components of motorsports vehicles.
  • Mechanical understanding of all motorsports vehicles.
  • Technical support experience.
  • Mechanical and technical diagnosis skills.
  • Analytical and problem-solving skills.
  • Multitasking and organizational skills.
  • Ability to answer a high volume of calls and or emails daily.
  • The ability to share work with your team and or other departments.
  • Attentiveness and patience.
  • Time management skills.
  • The ability to find the positive in any situation.
  • Using FishBowl to place parts orders for dealers.

 

Type of Position: Full Time

Hours: Monday through Friday, 9:00 AM to 6:00 PM

Dress Code: Casual

 

We are an equal opportunity employer, a drug-free workplace, and participate in the DHS E-Verify program. 

 

Please click the APPLY button to start your application.





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