Customer Service/Technical Support
3 weeks ago
Customer Service/Technical Support & Parts Representative Job Summary
We are looking to grow and strengthen our customer service/technical support and parts team and provide a better overall experience for consumers and our certified Tao Motor Inc. dealers.
Responsibilities and duties:
- Answer emails and phone calls professionally and positively from consumers or dealers.
- Determine the quickest, most effective way(s) to answer a consumer's or dealer's question(s).
- Troubleshoot common issues with consumers or dealers.
- Ensure that consumers or dealers are satisfied with products and services.
- Follow-up with consumers or dealers if needed to ensure their problem has been taken care of.
- Work with the team and other departments to find appropriate solutions.
- Place parts orders for dealers and consumers.
- Keep track of common issues and write those issues into monthly reports to help improve our product.
- Pull, pack, and ship out parts when needed during peak holiday workloads.
Skills and qualifications:
- Technical knowledge of all components of motorsports vehicles.
- Mechanical understanding of all motorsports vehicles.
- Technical support experience.
- Mechanical and technical diagnosis skills.
- Analytical and problem-solving skills.
- Multitasking and organizational skills.
- Ability to answer a high volume of calls and or emails daily.
- The ability to share work with your team and or other departments.
- Attentiveness and patience.
- Time management skills.
- The ability to find the positive in any situation.
- Using FishBowl to place parts orders for dealers.
Type of Position: Full Time
Hours: Monday through Friday, 9:00 AM to 6:00 PM
Dress Code: Casual
We are an equal opportunity employer, a drug-free workplace, and participate in the DHS E-Verify program.
Please click the APPLY button to start your application.
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