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Communications Agent

2 months ago

Detroit, United States Percepta House Full time $17 - $27
Job DescriptionJob DescriptionJob Title: Communications Agent

Job Overview: A Communications Agent plays a vital role in managing and facilitating communication efforts both internally and externally. This professional is responsible for ensuring that all messages, whether through emails, press releases, social media, or customer inquiries, are delivered clearly and effectively. They act as a liaison between the organization and its stakeholders, including clients, the public, and employees.

Key Responsibilities:

  • Internal Communication: Develop and maintain communication strategies to improve information flow across different departments.
  • Customer Interaction: Respond to customer inquiries via phone, email, and social media platforms in a professional and timely manner.
  • Crisis Communication: Assist in the creation of communication strategies during emergencies, ensuring that all key stakeholders are informed of essential developments.
  • Media Relations: Build and maintain relationships with media outlets, journalists, and influencers to promote the company's brand and message.
  • Brand Messaging: Ensure that all communication aligns with the company's brand, tone, and voice.
  • Event Support: Assist in organizing company events, press conferences, or public announcements to maintain a positive brand image.
  • Research & Reporting: Monitor communication effectiveness, compile reports, and suggest improvements based on feedback and data.

Qualifications:

  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Proficiency with communication tools and platforms (e.g., social media management software, content management systems, etc.).
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Knowledge of media relations and digital communication strategies.
  • Creative thinking and problem-solving skills.


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